Front Office Executive
21 hours ago
Role Summary: Champion of First Impressions & Workplace Excellence
At CU Lines, we believe that every interaction — from the front desk to the boardroom — shapes our corporate identity and culture. As a Front Office Executive , you will go beyond traditional receptionist duties by curating a premium office experience that enhances our brand, supports business functions, and fosters a welcoming environment for employees, partners, and guests.
This role is ideal for someone with a strong background in hospitality, aviation, or luxury service — someone who instinctively understands discretion, presentation, and people-centric service.
Responsibilities
Workplace Experience & Hospitality
- Be the face and tone of CU Lines: warmly welcome visitors, clients, and partners with the poise and professionalism of a 5-star service environment
 - Manage guest experiences end-to-end, including meeting room preparation, refreshments, and post-visit follow-ups
 - Curate a polished, clutter-free, and brand-aligned reception and common area environment
 - Coordinate executive-level services such as reservations, VIP hospitality, and gift arrangements
 
Office & Business Operations
- Oversee day-to-day office functions including supplies procurement, pantry management, courier services, and maintenance coordination
 - Collaborate with departments to ensure new joiners receive a seamless onboarding experience (e.g. workspace set-up, welcome kits, name cards, office access)
 - Liaise with vendors and contractors for office upkeep, service quality, and continuous improvement
 - Assist in organising internal events and employee engagement activities, adding value to the workplace culture
 
Executive Support & Admin Excellence
- Manage travel arrangements and logistics for visiting employees and guests
 - Ensure timely, accurate reporting of monthly office expenses, inventory levels, and service feedback
 - Maintain a reliable system of records and documentation for audits and tracking
 - Identify opportunities to enhance employee experience through small, thoughtful touches across the workspace
 
What You Bring
- Diploma in Business Administration, Hospitality, or a related field
 - At least 2 years of relevant experience in hospitality, airline service, executive concierge, or premium corporate front office
 - Highly polished in appearance, communication, and conduct
 - Strong sense of ownership, emotional intelligence, and discretion
 - Excellent interpersonal skills and a service-first mindset
 - Proficient in Microsoft Office tools; comfortable with tech systems used in modern office management
 - Proficiency in both English and Mandarin to communicate effectively with Mandarin -require speaking to stakeholders, and partners
 
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