Sr / Patient Service Associate, NAMS / Quit Vape Helpline

1 week ago

Singapore National Healthcare Group Full time $30,000 - $40,000 per year

Family Group: Ancillary

Position: Patient Service Associate

Department: NAMS / Quit Vape Helpline

Job Description:

To attend to patients (include registration, scheduling of appointment and payment collection) and address enquiries from patients and members of public via the frontline serve counters, the Quit Vape Helpline and the Quit Vape mailbox.

Job Responsibilities:

  • To provide clerical and operational support

  • Reception services including patient registration, scheduling appointments, billing, enquiries, and reporting

Requirements:

Competency

  • Service-oriented, confident and have a passion for helping others

  • Good communication and interpersonal skills

  • Skilled in utilizing and navigating digital communication systems and platform with strong technological proficiency

Educational and Professional Requirements

  • GCE 'A' levels or equivalent with customer service experience.

  • Proficient in Microsoft Office applications

About IMH:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.

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