Sr Patient Service Associate
5 days ago
-Family Group: Ancillary
As a Senior Patient Service Associate, you will be expected to deliver friendly, efficient customer serviec and create a warm and welcoming atmosphere for all of internal and external customer / patients witht he key aim of providing excellent patient care.
**Roles and Responsibilities**
- Receive and screen patients arriving at the clinic
- Perform full process of registration, administration and make appointments for patients
- Prepare referral letters and main proper filing system for scanned documents
- Manage consult rooms before and after clinic
- Provide financial counselling to patients
- Provide excellent service standards and assistance to patients
- Perform counter and medical record duties
- Answer and handle telephone and upfront enquiries
- Provide supervision to ensure that clinic matters are attended to promptly
- Ensure clinic coverage with proper deployment
- Attend to PR matters as first in line
- Undertake any other duties as assigned
**Requirements**:
- Minimum GCE ‘N’ Levels or equivalent
- Computer literate
- Good communication skills
- Good attending skills, typing and computer skills. Possess a non judgmental attitude
- Experience in customer service / healthcare industry will be an advantage
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