Marketing Supervisor

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Job Description:

The Revenue Management Strategy Assistant Manager supports the revenue and profit growth by focusing analysis and action on High Impact Customer (HIC). He/She is requires to conduct prioritization analysis to identify customers that are highly unprofitable to the Region which leads to an investigation, supported by sales, finance and industrial engineering as needed, to determine root causes of each customer situation and facilitate the development of customer specific action plans. He/She then implement the stipulated action plan and tracks the results of each plan. The Revenue Management Strategy Assistant Manager is a highly visible position which requires high level of confidence and ability to communicate to the senior management in an effective and timely manner. He/She act as the team lead among the peers and is call on to act as the manager when the manager is not available.

Job Duties & Responsibilities:

• Conducts strengths, weaknesses, opportunities and threats (SWOT) analyses to gain competitor intelligence and an internal pulse of revenue management elements.
• Develops strategies (e.g., account strategies, rate increases, metrics, impact to internal departments, tools, competitor analysis process, profit improvement initiatives, etc.) to meet business needs and maximize UPS's profitability and market position.
• Reviews strategic recommendations with senior management (i.e., department leaders of Marketing, Business Development, Finance, Sales, etc.) to build cross-functional consensus.
• Communicates strategies to regions and countries to explain underlying business rationale and to facilitate implementation.
• Performs and documents root cause investigation of client characteristics versus plan to facilitate the development of action plans.
• Leads the development of an account specific action plan utilizing the appropriate customer profitability management levers for each client situation to improve profitability
• Leads the cross-functional effort of customer profitability management for Enterprise and Small and Medium-size business customers.
• Develops annual HIC goals and update changes to the HIC process.
• Actively engages in each step of the CPM process and ensures that action plans are thorough and complete.
• Works in conjunction with sales management to ensure that plans are implemented in a timely and responsible manner.
• Acts as a subject matter expert to sales personnel to support engagement with customers, particularly in modifications to action plans resulting from customer negotiations.
• Presents revenue and revenue quality performance results to the Business Planning Unit
• Identifying areas where Revenue Management strategy can be implemented to drive sustainable profit growth
• Develops profit goals and measurement for revenue management portion of Special Projects requested by Marketing/Sales.
• Manages the communication and sets up regular review meetings for those projects
• Streamline and strengthen internal processes and administration tools to drive efficiency, respond to market dynamic, capture growth, and ensure user-friendly experience.

Job Requirements

• Possess a Degree in Marketing, Business, Economics, Mathematics, Statistics or related fields.
• Possess at least 5 years of related Revenue Management experience. Prior knowledge of freight forwarding industry would be a plus.
• Prior people management experience will be advantageous.
• Excellent interpersonal and communication skills with different stakeholders
• Excellent time management and able to work under pressure
• Display strong analytical skills and business acumen, with working proficiency of data analysis tools (e.g. Excel, Power BI)

Employee Type:

Permanent

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