Assistant Boutique Manager

6 days ago

Singapore 5G-Starlink Pte. Full time $80,000 - $120,000 per year


Profile

  • Boutique Performance:
  • Drive for results: Increase boutique sales
  • Set targets to your department managers and define their targets per product categories in line with the budget of the boutique
  • Achieve the targets set
  • Monthly and yearly budgets of the boutique
  • Sales results by product category across the departments
  • KPI Resources (hit rate, average sales, units per sale, capture rate)
  • Optimize stock levels and sell through by knowing the trends and communicating with buyers
  • Communicate business updates regularly and efficiently to the Head Office
  • Customer Relation and Services:
  • Be a role model, and host the clientele as in your own house, inside the boutique and increase customer flow by locally develop a network of clients and strengthening customer loyalty within a community, and develop a clientele with a high potential and profile for sales
  • Guarantee the correct upkeep of the client database and use it to optimize client loyalty
  • Responsible for the optimization of the use of the VIP Room, organize appointments with Elite customers
  • Active participation to events creation and organization of in order to develop sales of all product categories
  • Team Management:
  • Be the leader by bringing prestige, vision and optimism to your teams.
  • Develop sales and management skills of your team, delegating responsibilities to your managers and controlling their performances regularly. (Monthly Touch Base)
  • Recruit staffs, integrate the new comers, motivate the team and develop their skills by applying briefings, ad hoc observation and coaching, feed-back, realignment and appraisal, and by giving a formal appraisal to each department manager on monthly basis, encouraging synergies between floors
  • Set appropriate priorities and know how to communicate them efficiently
  • Lead weekly meeting to the whole sales team and participate to department meetings on daily basis
  • Develop the Dior Universe:
  • Have a clear and positive vision of the business and be able to drive individual responsibilities in order to achieve substantial growth in each department
  • Find appropriate action to develop cross selling and improve the customer foot flow on each floor
  • Open to changes, able to take the corrective measures when required
  • Maintain Boutique Image:
  • Ensure the upkeep of the selling space and the image of the boutique
  • Responsible for the image and the service offered by the team (uniform, grooming, behavior)
  • Upkeep the boutique by following Visual Merchandising recommendations
  • Assure the shop operational maintenance up to standards with assigned contractors like daily cleaning and up keep, weekly light touch maintenance, trimester general review of the boutique condition
  • Control the Back-office Organization:
  • Monitor inventories and check procedures applications in order to avoid stock losses
  • Run, supervise and act in case of staff or customer issues

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