Assistant Centre Manager

The jobholder is responsible for the effective and efficient running of the Centre(s) assigned to her. He/She is also responsible to ensure that all care staff provide a personalised, specialised and cost-effective care to residents, in accordance with established policies and procedures, standards of nursing care and practices.

Nursing Leadership and Management

• Lead and manage the full aspects of the nursing home services.
• Responsible for, and provide leadership for the holistic care management of the resident which involves working with and coordinating with rehab team, allied health services, outsourced medical services etc.
• Responsible for the MOH inspection and licensing.
• Play a leading role as a resource person in an effective way of managing a centre.
• Responsible for the centre's occupancy rate through the recruitment of new residents and retention of existing ones, while also achieving the set targets in meeting the profitability of the centre.

Resource Management

• Responsible for proper management of resources which is cost effective, meet quality and productivity.
• Proper management of food costs and cut wastes accordingly.
• Evaluate the effective and efficient use of consumables, supplies, dressing materials and diapers.
• Maintain and upkeep a proper inventory control with regular inspection and audits.

Clinical Nursing Quality and Safety

• Lead the team in delivering consistent and excellent clinical and service quality to residents and sponsors.
• Responsible for the clinical quality of all residents guided by the set 5 Zeros clinical indicators – Zero Falls, Zero Medication Errors, Zero Nursing Home Acquired Pressure Injury, Zero Restraints, Zero Nursing Home acquired infection and Zero Over time
• Provide adequate supervision of all staff in carrying out their responsibilities in accordance with the Enhanced Nursing Home Standards (ENHS) guidelines, protocols and standards operating procedures.
• Initiate, lead and implement ongoing quality improvement projects.

Manpower Management and Development

• Plan an effective and efficient manpower planning in accordance to the MOH guidelines and standards.
• Plan proper scheduling based on the staff grades, skill mix and competencies.
• Motivate, develop, train and continuous upgrade the skills and knowledge of care staff.
• Conduct training needs analysis and nominate for appropriate training to close any competencies gap.
• Identify high potential staff and talent managed them accordingly

Retrofitting and Improvement Works

• Participate actively in residents' deployment during retrofitting and improvement works in progress
• Work closely with facilities team in the planning and commencement of retrofitting and improvement works.
• Look into the smooth running during the works in progress.

Support Departments

• Collaborate with other departments to ensure smooth operational flow of the Centre.
• Work closely with operations colleagues to upkeep and maintain the building, facilities and equipment including facilitate in resolving facility issues.

Customer Service and Feedback Management

• Effective resident and family engagement

• Investigate and resolve all feedback and complaints received from all centres

• Assist in any investigation that is escalated to HQ.
• Escalate any unfavourable and unresolved feedback to HQ

Other Duties

• Assume any other additional responsibilities as assigned by Chief Nurse (CN).
• Working with other external institutions, example quality projects.
• Provide coaching, training and counselling of staff.
• Perform annual appraisal for all staff.
• Provide timely submissions of appropriate report to the respective departments
• Maintain good communication skills with residents and sponsors.
• Assist in setting up new nursing homes
• Provide mentoring to newly promoted SSNs/SNs as and when the need arises.
• Provide clinical and non-clinical training for SSNs/SNs.
• Provide training for emergency medical equipment for new staff.
• Manage the medical, dental and dietician services at the centre.

Qualifications & Requirements:

• Locally Trained: Degree or Advanced Diploma or Diploma in Nursing with valid licence from SNB.
• State Registered Nurse with valid practicing license issued by the Singapore Nursing Board.
• Valid certification in Basic Cardiac Life Support (BCLS).
• At least 10 years of post-registration experience, of which 2 years must be spent as Senior Staff Nurse In-charge;
• Proficiency in budgeting and financial planning
• Knowledge of performance management principles and tools
• Passionate and caring, with a strong sense of empathy
• Excellent communication and interpersonal skills
• Effective team player with the ability to collaborate across functions
• Strong leadership capabilities, with experience in guiding and motivating teams
• Analytical thinking and sound decision-making skills, especially in complex or high-pressure situations