Assistant General Manager
5 days ago
WE TAKE YOU ABOVE BEYOND
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Job Responsibilities
- Support the General Manager in the successful execution of nightly operations and special events.
- Oversee venue readiness, ensuring all areas meet brand standards in cleanliness, ambiance, and functionality.
- Monitor crowd flow, guest safety, and compliance with licensing and regulatory requirements.
- Assist in the planning, coordination, and management of staff and services to ensure efficient and effective F&B operations.
- Develop and implement operating procedures and service standards to ensure consistency and excellence.
- Lead and develop team members through coaching, training, and performance management.
- Collaborate with executive management to align departmental goals with Marina Bay Sands' strategic objectives.
- Work closely with service and culinary teams to minimize wastage and maximize productivity.
- Analyze operating results and identify opportunities for performance improvement.
- Monitor consumable usage and labor productivity to optimize operational efficiency.
- Proactively manage peak business periods and implement strategies to handle high guest volumes.
Guest Experience & Service Excellence
- Ensure consistent delivery of high-touch service and memorable guest experiences.
- Handle VIP clientele and high-profile guests with discretion and professionalism.
- Respond promptly to guest feedback, resolving issues with empathy and urgency.
- Monitor guest reactions and confer frequently with service staff to ensure satisfaction.
Strategic Planning & Execution
- Collaborate with the General Manager and executive leadership on programming, promotions, and operational strategies.
- Support marketing and event planning initiatives to drive footfall and revenue.
- Review nightly performance metrics and identify areas for improvement.
Job Requirements
Education & Certification
• Diploma/Degree in hospitality or related field preferred
Experience
- Minimum 5-8 years' experience in an integrated resort, restaurant group, private club or luxury hotel chain
Other Prerequisite
- Comprehensive knowledge of F&B service and operations, with a strong focus on VIP guest experience.
- Strong leadership and interpersonal skills.
- Excellent communication and conflict resolution abilities.
- High energy, adaptability, and a passion for nightlife and hospitality.
- Enjoys problem-solving and can think creatively in dynamic situations.
- Team-oriented leadership style with a commitment to open communication and collaboration.
- Proven ability to build and manage relationships across departments and with key clientele.
- Proficient in POS systems, scheduling software, and basic financial reporting.
- Skilled in Microsoft Office and relevant operational systems.
- Professional appearance and demeanor, with a high standard of personal grooming.
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
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