Country Operational Management

PROFESSIONAL JOB-SCOPE :

• Country Operational Management

• Engage salespeople to understand objective for Country this year

• Monitor company asset through weekly reconciliation checklist (including Operations, Warehouse, Finance) and monthly MA meeting
• Drive commercial team to achieve budget figure for Country, including CEO's business targets and direction for market
• Lead project team in on-site works handling and off-site project management

• Train and career develop team members to meet current role expectations and develop potential for future career advancement opportunity.

• Commercial Direction

• Initiate regular interaction with existing customers to build rapport:

• Organising regular project management meetings with client to build trust
• Organising informal customer gathering, for sports, meals or other social meeting
• Organising formal visits and calls to customer to share new updates or info

• Develop new customer leads through independent networking, and with leads provided by Director in-charge

• Warehouse Management

• Lead weekly warehouse movement, inspection and repair management

• Prepare movement, adjustment or repair forms as necessary or per company SOP
• Review accuracy of forms against actual warehouse movement and adjustments
• Enforce company SOP for leasing assets in/out, inspection, washing and repair, including billing and dispute for any left-in materials upon material return.
• Conduct regular visit and spot-check on warehouse operations:
• Material in/out procedure at warehouse
• Material layout at warehouse organised in safe and structured manner
• Engage auditor and team members for bi-annual stock count requirement for leasing materials

• Manage monthly warehouse cost and relevant SGA, including regular review of pricing and warehouse requirements

• Project Management

• Lead site team in on-site works handling

• Regular black-and-white communication and updates to main contractor on site status
• Supervising project coordinator in day-to-day site handling
• Critical site issue troubleshooting
• Lead project team in off-site works handling
• Managing customer expectations and requirements
• Supporting subcontractor workflow
• Train project executive to handle 3rd party client and subcontractor

• Lead regular project management meetings

• Monitor Regular Operations and Finance Cycle

• Lead weekly cashflow meeting with accountant

• Cashflow planning
• Loan
• FOREX Hedging
• AR / Ap
• Lead weekly AR management meeting with operations and salespeople with QS
• Internal ERP approval
• Outstanding credit limit customer
• Customer evaluation form (internal credit)
• Vendor evaluation form (pre-quotation)
• Lead project kick-off meeting for all project and leasing secured in country:
• Operations staff to be able to fill-in PCS, PO and SO in future
• Operations to have target timeline for each batch of delivery of materials
• (For Leasing) Operations staff to have target timeline for material return, and whether material intended to be recycled at project site
• Engage poor credit customers for commercial settlement or legal case proceedings following company AR policy timeline (policy timeline to be provided by Operations team)
• Lead bi-annual regional stock count with support of regional team
• Stock count leasing asset, stock asset, and scrap quantity in total

• Based off stock count, to reconcile figures with support of FC and Operations Manage r

• Business Development

• Explore new business line opportunity in project sales with Technical Director / EA to CEO

• Develop and enhance warehouse management protocols and layout according to leasing business expansion requirements

THIS JOB DESCRIPTION…

• Will act as an "agreement of expectations" between the senior and subordinate, to list out hard/soft KPI measures for the colleague by his/her seniors. Whenever parties are unclear about their performance, they should refer back to the job description as agreed.

• Must be followed up with seniors and subordinate 1-ON-1 PERFORMANCE REVIEW, 3 months from date of signing. This review must consist of…

• … a score rating for each of the KPIs agreed on, 3/5 being "Achieved KPI". A score higher/lower is given when they performed above/under senior's expectations

• … fill up the "Past 3 Months Performance/Achievement" by discussing and agreeing what subordinate's strengths are.
• … fill up "Next 3 Months Development" by discussing what area subordinates want to improve on , and how company can help.
• …regardless of whether the HOD-subordinate relationship was the same as when the subordinate was first employed with this job description.

3 . Must be followed up with consistent communication between senior and subordinate. If you do not communicate with each other, you will not be able to keep each other accountable for what you have intended. Use the KPI and Job-scope as reference points for discussion on work performance and scope.