Outsource IT Engineer

2 weeks ago


Bukit Merah, Singapore NTC INTEGRATION (PTE) LTD Full time $40,000 - $60,000 per year

JOB SUMMARY:

You will be stationed at Client's premise and provide support for client's IT administration and related support for users.

RESPONSIBILITIES:

  1. Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
  2. Resolve issues that occur outside work hours whenever needed.
  3. Other tasks and projects as assigned by Manager or Management.

QUALIFICATION & EXPERIENCE:

  • ITE/Diploma in Information Technology from recognized institutes.
  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role for about 1-2 years.
  • Experience in cloud productivity application like M365 suite (Installation and troubleshooting)
  • Experience in financial application like Bloomberg (Installation and troubleshooting)
  • Experience in support of phone system (sometimes we need reset the phone or deploy new phone)
  • Provide support of general IT request like VC connectivity/ Mobile Email Activation.
  • Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
  • Ability to demonstrate practical troubleshooting and problem analysis techniques.
  • Ability to plan and prioritize workload without supervision.
  • Ability to prioritize, manage and perform under pressure to meet SLA's.
  • Excellent knowledge of Customer Service best practice.
  • Willing to work flexibly and with enthusiasm

SKILLS AND ATTRIBUTES:

  • Good interpersonal and communication skills, high adaptability and positive attitude are expected
  • A team player with determination to drive to excel
  • Excellent customer service skills
  • Self-motivated with a strong drive to succeed
  • Must be able to speak with Chinese-speaking clients to effectively work with Mandarin-speaking customers/suppliers.


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