
Outsource IT Engineer
2 weeks ago
JOB SUMMARY:
You will be stationed at Client's premise and provide support for client's IT administration and related support for users.
RESPONSIBILITIES:
- Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
- Resolve issues that occur outside work hours whenever needed.
- Other tasks and projects as assigned by Manager or Management.
QUALIFICATION & EXPERIENCE:
- ITE/Diploma in Information Technology from recognized institutes.
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role for about 1-2 years.
- Experience in cloud productivity application like M365 suite (Installation and troubleshooting)
- Experience in financial application like Bloomberg (Installation and troubleshooting)
- Experience in support of phone system (sometimes we need reset the phone or deploy new phone)
- Provide support of general IT request like VC connectivity/ Mobile Email Activation.
- Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
- Ability to demonstrate practical troubleshooting and problem analysis techniques.
- Ability to plan and prioritize workload without supervision.
- Ability to prioritize, manage and perform under pressure to meet SLA's.
- Excellent knowledge of Customer Service best practice.
- Willing to work flexibly and with enthusiasm
SKILLS AND ATTRIBUTES:
- Good interpersonal and communication skills, high adaptability and positive attitude are expected
- A team player with determination to drive to excel
- Excellent customer service skills
- Self-motivated with a strong drive to succeed
- Must be able to speak with Chinese-speaking clients to effectively work with Mandarin-speaking customers/suppliers.
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