Community Specialist

7 days ago

Singapore Razer Full time $60,000 - $80,000 per year

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

Razer Game Services is seeking a passionate and collaborative Community Specialist to join our dynamic team. In this role, you will be a key player in building and nurturing thriving online communities for our games. You will work closely with cross-functional teams to engage with players directly, foster a positive and inclusive environment, and drive player loyalty through a variety of community-building initiatives, including livestreaming and in-game events.

Requirements:

  • 5 years of experience in community management, social media management, or a related field.
  • Passion for gaming and a deep understanding of player psychology and online communities.
  • Excellent communication and interpersonal skills, with a strong emphasis on teamwork and collaboration.
  • Strong copywriting skills with the ability to create engaging and informative content.
  • Proficiency in social media platforms (Facebook, Twitter, Instagram, Discord, etc.).
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills with the ability to analyze data and make data-driven decisions.

Responsibilities:

  • Develop and implement engaging community strategies that align with the games and drive player engagement, loyalty, and retention.
  • Ensure consistent messaging, content delivery, and community interaction across various platforms (social media, forums, Discord).
  • Actively engage with players on community platforms, including livestreaming, hosting in-game events, and participating in player discussions.
  • Respond to player questions, concerns, and feedback in a timely and professional manner.
  • Foster a positive and inclusive community environment where players feel valued and respected.
  • Plan and execute community events, contests, and giveaways to drive player excitement and engagement.
  • Analyze community health metrics (e.g., player engagement, sentiment, churn rates) to identify trends, understand player behaviour, and inform data-driven decisions.

  • Leverage community data and insights to optimize community strategies and improve the player experience.

  • Collaborate closely with internal teams (product, marketing) to integrate community feedback into product roadmaps, marketing campaigns, and overall game strategy.

  • Effectively manage community crises, ensuring clear, timely, and empathetic communication during sensitive situations.
  • Stay up to date on industry best practices and emerging trends in community management and player engagement.
Pre-Requisites :

Are you game?

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