Associate - User Task PMO (Training & Other User Task)

7 days ago

Singapore Mizuho Bank Full time $60,000 - $120,000 per year
Overview of Division/Department

We would like to invite you to join us as an Associate in our Business Operations System Promotion Team. Our Business Operations System Promotion is a Section within the Asia- Pacific Corporate Function Coordination Department and is responsible for promoting the new Core Banking System to Singapore and Asia Pacific Branches.

Company Profile
MIZUHO BANK IS A LEADING GLOBAL BANK WITH ONE OF THE LARGEST CUSTOMER BASES IN JAPAN, AND AN EXTENSIVE INTERNATIONAL NETWORK COVERING FINANCIAL AND BUSINESS CENTERS AROUND THE WORLD.

Job Responsibilities
Your key roles & responsibilities include: Planning and Coordinate Training across different workstream and countries
  • Develop and maintain the user training plan, including scheduling, progress tracking, and completion reporting.
  • Develop training for creating user training materials and operation manual
  • Coordinate with business units to ensure users are available and prepared for training, testing, and release.
  • Monitor and provide migration progress updates, dashboards, and reports.
  • Formulate effective way to evaluate the training result.
Other User Tasks
  • Developing plan of assigned user tasks in the following areas: Business Rehearsal, Customer Relation, Operation procedure Creation and BCP Creation
Others
  • Regular reporting to Cross Functional PMO and Area PM
  • Progress, issue and risk management of assigned user task
  • Building and maintaining relationships with stakeholders, including executive management, to ensure project alignment with organizational priorities
Job Requirements
What you should have:
  • Experience in core banking system projects including transaction processing systems, accounting system, etc. from user side
  • Experience coordinating end-user training and tracking completion
  • Planning and control experience in user tasks as follows: Training, Business Rehearsal, Customer Relation, BCP Creation, Procedure Revision
  • Willingness to undertake travel within the APAC region
  • A bachelor's degree preferably majoring in Science or IT
  • Strong analytical, problem-solving and decision-making skills
  • Sound knowledge in Business Process Management (BPM)
  • Excellent interpersonal, communication and negotiation skills
  • Ability to adapt to changes
  • Project Management Professional (PMP) by PMI, or equivalent Certificates will be advantageous

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