Admin Assistant I Perm I Central

4 days ago

Central Region, Singapore Peoplebank Singapore Pte Ltd Full time $40,000 - $55,000 per year

Job Title: Admin Assistant / Room Controller (Hotel)

Department: Front Office / Rooms Division

Job Summary: The Room Controller is responsible for optimizing room inventory, maximizing occupancy and revenue, and ensuring smooth coordination between Front Office, Housekeeping, and Reservations. This role plays a key part in room allocation, pre-arrival planning, and handling special guest requests to ensure a seamless guest experience and efficient daily operations.

Key Responsibilities: Room Management & Allocation

  • Oversee daily room assignment and inventory control to ensure optimal room usage and maximize hotel revenue.
  • Coordinate room blocking for arrivals, VIPs, and long-stay guests, ensuring guest preferences and operational needs are met.
  • Collaborate with Sales and Reservations to manage overbookings and ensure smooth relocation processes when required.

Guest Experience & Coordination

  • Review daily arrivals and departures to identify special requests, preferences, and potential issues.
  • Liaise closely with Housekeeping and Engineering to ensure rooms are ready and maintained to brand standards.
  • Assist with guest requests and resolve room-related issues promptly and professionally.

Operational Support

  • Prepare daily room status reports and communicate updates to relevant departments.
  • Support the Front Office team during peak periods, including guest check-ins/check-outs and handling inquiries.
  • Ensure that all room moves, upgrades, and special allocations are logged accurately in the system.

Revenue & Reporting

  • Work closely with Revenue and Reservations teams to ensure room availability aligns with forecasted occupancy and group bookings.
  • Identify and suggest opportunities to enhance yield through efficient room allocation and upselling.
  • Maintain accurate records for audits, forecasting, and operational reporting.

Requirements

  • Minimum 2 years of experience in Administration; prior experience as a Room Controller or Duty Manager preferred.
  • Strong communication and coordination skills with the ability to multitask in a fast-paced environment.
  • Excellent problem-solving, organizational, and guest service skills.
  • Strong attention to detail and the ability to make data-driven decisions.

How to Apply: Interested applicants, please click on the "Apply Now" to submit your updated resume.

Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.

Cheah Wei Ee

Principal Consultant - Retail & Hospitality Division

EA Personnel No: R

Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248

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