Entrepot Ambassador

COMPANY DESCRIPTION

The Ascott Limited (Ascott) is one of the leading international lodging owner-operators, with headquarters in Singapore. The company's serviced residence and hotel brands include Ascott, Citadines, Somerset, Quest, The Crest Collection, lyf, HARRIS, FOX HARRIS, YELLO, POP,Preference and HARRIS Vertu, with each brand catering to the distinct needs of our guests.

We have a portfolio of more than 100,000 units in more than 170 cities across over 30 countries. From fully funished residences to hotels, Ascott offers the perfect blend of quality services and accommodation choices favoured by long stay and transcient and leisure travellers. Ascott is internationally recognized for its brands, winning awards and accolades including the prestigious World Travel Awards for the category of "Leading Serviced Apartment Brand" in various countries that it operates in.

As an employer, The Ascott Limited is proud to be recognised by Tripartite Alliance for Fair & Progressive Employment Practices (TAFEP) as a Human Capital Partner (HCPartner), and commended for our efforts in investing in human capital development and adopting fair and progressive workplace practices.

We are a wholly-owned subsidiary of CapitaLand Limited.

DESIGNATION : [Ascott International Management] Entrepot Ambassador (F&B Executive)

RESPONSIBILITIES

The Ambassador, Entrepot will be responsible for assisting in the restaurant operations to ensure that the guest experience, beverage quality and departmental revenue and profit goals meet its highest standard. He or she will also ensure adherence to federal, state and local regulations concerning health, safety, and other compliance requirements, as well as brand standards and local policies and procedures. He or she will report directly to the Manager, Food & Beverage Service.

[Responsibilities]

• Greet and guide customers to their tables and assist them in seating.

• Manage a waiting list and seating chart.

• Print special occasion menu and set up table accordingly.

• Check table arrangement before and during service, ensuring table requests are met whenever possible.

• Anticipate customers needs and to be aware of all customers' requests.

• Any other ad-hoc duties as assigned.

• Be helpful, welcoming and pleasant towards each guest.

• Provide menus and offer recommendations on food and beverage options.

• Take accurate food and beverage orders and relay them to the kitchen and bar staff.

• Ensure timely delivery of orders and address any special requests or dietary requirements.

• Check on guests regularly to ensure their satisfaction and promptly resolve any issues or concerns.

• Collaborate with kitchen staff to ensure smooth flow of food orders and minimize waiting time for guests.

• Coordinate with bartenders to serve beverages and ensure that alcoholic beverages are served responsibly and in compliance with legal requirements.

• Upsell and promote menu items and special promotions to maximize revenue.

• Set up dining tables with appropriate utensils, glassware, and condiments before guests' arrival.

• Assist with general cleaning tasks such as sweeping, mopping, and sanitizing workstations and dining areas.

• Monitor and restock supplies as needed, such as napkins, straws, and condiments.

• Communicate effectively with colleagues and supervisors to ensure smooth operations an exceptional service delivery.

• Collaborate with kitchen and bar staff to address any issues or special requests from guests.

QUALIFICATIONS

[Job Requirements]

• Candidate must possess minimum Diploma in Food and Beverage or equivalent.

• No Experience Needed. Training will be provided.

• Excellent communication and interpersonal skills.

• Excellent team player and friendly individual.

• High initiative and positive attitude.

• Able to multi-task and work in a fast-paced environment.

• Ability to work shifts.

OTHER INFORMATION

• We regret to inform you that only shortlisted candidates will be notified

• 공고와 관련한 추후 면접진행 및 채용과정, 당사자간 합의 및 계약 사항에 대해서는 KOTRA가 책임지지 않음을 알려 드리오니 착오 없으시기 바랍니다.