Head of Operations

2 weeks ago

Singapore Plaza Premium Lounge Full time $90,000 - $120,000 per year

Plaza Premium Group is the global leader in airport lounges and hospitality With over 25 years of experience, we are redefining travel by creating seamless, world-class airport experiences in over 350 locations worldwide. From award-winning lounges to premium airport services, we take pride in delivering exceptional comfort, convenience, and care to travelers. As a dynamic and fast-growing company, we offer exciting career opportunities, a diverse and inclusive workplace, and the chance to be part of a team that's shaping the future of travel. If you're passionate about hospitality and thrive in a fast-paced, customer-focused environment, we'd love to have you on board

We are seeking an experienced Head of Operations to lead our business units across Operations, Food & Beverage, Culinary, Lounges, Facilities, and Food Safety. This role partners closely with HQ and regional teams to drive operational excellence, business growth, and sustainable profitability.

Key Responsibilities:

  • Provide strategic direction and oversight of daily operations, ensuring service excellence and compliance with global standards.
  • Partner with HQ and regional leadership to develop and execute operational and commercial strategies that achieve revenue, growth, and profitability targets.
  • Oversee financial and business planning, ensuring cost optimization, sustainable performance, and recovery plans for underperforming units.
  • Champion innovation, efficiency, and technology adoption to strengthen operational capabilities.
  • Build and maintain strong relationships with key stakeholders including airport authorities, owners, and strategic partners.
  • Lead and develop a high-performing leadership team, ensuring succession planning, talent growth, and a culture of accountability and collaboration.
  • Support expansion and new business opportunities, including the conceptualization and execution of new lounges and F&B concepts.

Requirements

  • At least 5 years in a senior management role within the Travel, Airline, F&B and/or Hospitality Industry.
  • Proven track record in operational leadership, strategic execution, and financial management.
  • Strong commercial acumen with experience in business development and stakeholder management.
  • Demonstrated success in leading large teams and delivering on growth and transformation initiatives.
  • Experience in new outlet or business unit openings will be an advantage.

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