Travel Consultant

1 week ago

Central Singapore ATPI (SINGAPORE) PTE. LTD. Full time $40,000 - $60,000 per year

Duties and Responsibilities

· Familiar with Global Distribution System (Galileo, Amadeus), Fare database, Scripts, Microsoft Office and other systems that are in use for reservations and ticketing

· Respond to client's email within the Service Level Agreement (SLA)

· Knowledge of Reservation, Ticketing, Issue, Re-issue, Re-scheduling, Refund

· Handle client's documents requirements for VISA applications

· Understand the client's needs in order to provide efficient service at all times

· Provide the most cost effective and best / optimal fare to the client with the swiftest routing that makes the travel convenient for the Client

· Handle client's feedback and escalate any complaints to the Team Leader and Manager

· Follow up and keep track of ticketing deadlines and schedule changes and inform clients

Requirements

· Fluent in English is a must

· Possesses a basic Diploma/Bachelor Degree, preferably in Travel

· Minimum 3 years of experience in the Travel Industry

· Able to communicate with a wide range of people at all levels, both within and outside the Company

· Previous experience in Marine Travel, using any GDS, and working with Airline Nett Fare products is preferable

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