
Customer Support/Planning Officer
5 days ago
Responsibilities:
Order & Delivery Management- Support timely, accurate processing of deals, quotes, and orders.
- Monitor and manage the full order journey, updating customers on changes or delays.
- Assist in coordinating outbound orders to meet customer commitments.
- Respond to inbound queries via phone, email, web, and portal in a prompt and professional manner.
- Handle in-person showroom visits (as applicable).
- Build strong, personalized relationships with key customer contacts.
- Record and manage interactions using HubSpot CRM to enhance customer experience.
- Collaborate with the Service Delivery Support team to handle customer claims accurately and within defined timelines.
- Manage basic site logistics such as office consumables, service coordination, and housekeeping.
- Follow safe work practices and report any unsafe conditions immediately.
- Promote and support a safe workplace culture in collaboration with teammates.
- Serve as a backup to fellow Customer Care team members.
- Work closely with the Production Planner and Sales Team to support internal alignment.
Qualifications:
- 3 years experience in customer service roles, preferably in B2B and manufacturing sectors.
- Background in Business, Customer Service, or Management.
- Strong customer focus with proven ability to build lasting client relationships.
- High attention to detail and process orientation.
- Proficient in MS Office 365 (Outlook, Teams, Excel, Word).
- CRM experience HubSpot preferred.
- Understanding of health & safety practices in production environments.
- Fluent in English (spoken and written).
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