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Customer Success Officer

3 weeks ago

Remote, Singapore Handprint Tech Pte Ltd Full time

**Remote, Singapore**

**Company Description**

***The Job Responsibilities**
**- Provide assistance and support to customers in a timely manner, regarding their issues with the SaaS products.**
**- Understand the customer’s needs and provide proactive consultation, education and support.**
**- Build a positive long-term relationship with Handprint’s customers through frequent engagement & customer touch points.**
**- Promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.**
**- Ensure all customers are successfully using the product or service they’ve purchased from the company.**
**- Optimise processes for an outstanding customer onboarding experience.**
**- Be the voice of the customer when collaborating with various teams to build product improvements based on customers’ feedback and to help scale successful ideas.**
**- Identify best practices and ensure they are shared among the different teams.**
**Minimum qualifications**
**- Excellent Interpersonal skills and presentation skills.**
**- Outstanding proactive listening skills, customer-centric attitude.**
**- Able to engage with various stakeholders.**
**- Analytical, proactive, able to multitask.**
**- Proficient in English - written and verbal communication skills.**
**- Autonomous and able to collaborate across various functions.**
**- Problem-solver.**
**Preferred qualifications**
**- BA degree in Social Science, Business or related fields.**
**- 1+ years’ working experience in a customer-facing role, preferably B2B.**
**- Knowledge of other SEA languages is helpful as the company works internationally.**
**Job Details**
**- Employee Type: Full Time**
**- Location: Singapore**
**- Experience: 1+ years**
**- Remuneration: Salary, stock options, health insurance (Singapore), CPF (Singapore)