Interchange Support Officer

2 weeks ago

Singapore Go-Ahead Singapore Full time $40,000 - $60,000 per year

Job Roles

  • Bus Interchange Management.
  • Assist bus services and bus interchange facilities and security.
  • Customer Experience Management.
  • Acts as the liaising officer for lost and found items.
  • Deploy at bus stop as service ambassador to assist with boarding and alighting activities when necessary
  • Support bridging bus activities when activated
  • Ensure compliance of all safety rules by staff and contractors.
  • Oversee smooth and timely arrival and departure of bus services.
  • Managing the flow of Bus Captains and buses along GAS routes through liaison with Operations Control Centre (OCC).
  • Execute recovery actions for incidents or accidents that happened in the Interchange.
  • Document incidents/accidents. Oversee traffic and crowd control measure.
  • Work closely with the Interchange Manager on cost control measures pertaining to bus operations at the interchanges.
  • Supervise a pool of Bus Captains and provide guidance and advise as applicable.
  • Adhere to workplace safety and health policies, practice safe work procedures and safety rules implemented at the workplace; and not engage in any unsafe or negligent act that may endanger self or others.

Job Requirements

  • Candidate must possess a minimum GCE N' /O' Levels or equivalent
  • Prior customer service working experience would be beneficial
  • Candidates who are bilingual and can communicate effectively
  • Able to commit to shift hours
  • Individual must be able to handle always being on the ground and be constantly on the move
  • Candidates who possess class 3 driving licenses would be advantageous

Go-Ahead Singapore is committed to provide a healthy, safe and secure work environment to all employees. Please visit our website ) for more details.

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