Head of Translation Services

3 days ago

Jurong East, Singapore Epica Consulting Pte Ltd Full time $42,000 - $84,000 per year

About the Role

Epica Immigration is establishing a dedicated Translation Division to manage the growing demand for certified translations required in immigration applications. We are looking for an experienced and entrepreneurial Translation Division Manager who will set up, lead, and manage the translation function within the company.

This role is ideal for someone with deep knowledge of the translation/localisation industry, including software, workflows, vendor management, and compliance requirements. You will build the infrastructure, processes, and partnerships needed to deliver high-quality certified translations at scale.

Key Responsibilities

1. Strategy & Division Setup

  • Design and implement the overall strategy for the translation division.
  • Select and deploy translation management systems (TMS), CAT (Computer-Assisted Translation) tools, and QA software.
  • Establish SOPs for translation requests, workflows, quality control, and document delivery.
  • Set up document tracking systems for efficiency and compliance.

2. Vendor & Team Management

  • Build a network of certified translators and translation agencies across multiple languages.
  • Negotiate contracts and SLAs with vendors.
  • Recruit and lead an internal team (if required) of project coordinators, reviewers, or in-house translators.

3. Operations & Quality Assurance

  • Oversee the translation of documents for immigration applications (e.g. ICA, MOM, ACRA submissions).
  • Ensure that all translations meet legal, certified, and notarisation requirements.
  • Implement quality assurance procedures for linguistic accuracy, formatting, and compliance.

4. Technology & Process Optimisation

  • Recommend and implement the right tools: e.g. SDL Trados, MemoQ, Memsource, Wordfast, or other translation/localisation platforms.
  • Explore automation and AI-assisted translation where appropriate.
  • Continuously improve workflows to reduce costs and turnaround times without compromising quality.

5. Compliance & Standards

  • Ensure all translations meet ICA and MOM certification standards.
  • Maintain records of certified translations and declarations for audit purposes.
  • Keep updated on legal requirements for certified and notarised translations in Singapore.

Requirements

  • Minimum 5–7 years of experience in the translation/localisation industry.
  • Strong knowledge of translation management systems (TMS), CAT tools, and QA software.
  • Proven experience in setting up or managing a translation function/division.
  • Familiarity with certified translation procedures and legal documentation in Singapore.
  • Excellent organisational and leadership skills.
  • Strong vendor management, negotiation, and stakeholder communication abilities.
  • Entrepreneurial mindset — ability to build something from the ground up.

Preferred Background

  • Previous experience as a Translation Manager, Localisation Manager, or Language Services Operations Lead.
  • Experience working with immigration, legal, or professional services companies.
  • Familiarity with ISO translation standards (e.g. ISO

What We Offer

  • An opportunity to build and lead a new division from scratch.
  • Competitive compensation and performance incentives.
  • Autonomy to design systems, workflows, and vendor networks.
  • A chance to play a key role in one of Singapore's leading immigration consultancies.

Job Type: Full-time

Pay: $4, $7,000.00 per month

Benefits:

  • Flexible schedule

Work Location: In person

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