Regional Restaurant Technology Partner

3 days ago

Singapore KFC Full time $120,000 - $240,000 per year
Description

The Regional Restaurant Technology Partner plays a critical role in enabling franchisees to deliver operational excellence and scale with agility. This role ensures restaurant technology solutions align to brand standards, support future AI-readiness, and enable seamless, omnichannel guest experiences. In addition to supporting market deployments, the Partner will serve as a global domain lead, helping shape innovation, vendor strategy, and best practice adoption across Pizza Hut's restaurant tech ecosystem. This role will support our APAC region.

Key Responsibilities:

Market Enablement & Technology Strategy

  • Partner with franchisees to identify, evaluate, and implement restaurant technology solutions alligned to Pizza Hut's growth ambitions and operational standards.
  • Ensure local deployments meet global integration, data, and security standards.
  • Support Markets in building AI-Ready foundations to enable personalised, cross-channel guest and team member experiences.
  • Keep an updated record of existing market technology, technology contract expiry dates & identify gaps in current tech stack. Recommend appropriate approved vendors for the market to fill gaps or renewals.

Global Domain Ownership

  • Act as a global lead for one or emore of the following restaurant tech domains:
    • Training & People Technology
    • POS
    • Kitchen and Fleet Management
    • Labor & Inventory
  • Own Vendor Sourcing, onboarding, performance management, and escalation
  • Source "Good, Better, Best" vendor options, especially in markets where Byte-based systems are not viable
  • Build and maintain solution playbooks and go-to-market frameworks in your area of expertise
  • Serve as a strategic advisor to other regional tech partners on best-fit tools and implementation approaches
Cross-Functional & Global Collaboration
  • Collaborate with Regional Chief Digital & Technology Officers (CDTOs) and Global Ops Innovation, Digital Innovation, Labor, and Data teams
  • Ensure restaurant technology enables strategic priorities including operational efficiency, improved team member experience, and scalable data capture
  • Champion integration across restaurant systems to fuel data flow into analytics, AI, and insight engines
Standards, Adoption & Continuous Improvement
  • Define, promote, and update "Good, Better, Best" expectations for each domain
  • Ensure strong adoption and ROI of brand-approved systems
  • Identify and share global best practices to accelerate maturity and consistency
  • Monitor post-deployment success and advocate for upgrades or new solutions where needed

Qualifications & Skills

  • Bachelors Degree in IT, Business, or related field (MBA Preferred)
  • 7+ years in restaurant, retail, or hospitality technology or implementation
  • Japanese and/or chinese language skills preferred but not required
  • Expertise in restaurant systems, including POS, labour scheduling, inventory, and/or training platforms
  • Strong vendor Management, cross functional collaboration, and communication skills
  • Comfortable navigating matrixed, global organizations and influencing across levels

Value & Impact

  • Drive Growth & Experience: Aligns tech solutions with brand strategy to fuel transaction growth and guest satisfaction
  • Accelerate Innovation: Identifies scalable solutions that close tech gaps and future-proof operations
  • Enable Local Execution: Tailors global standards to local needs, enabling franchisees to grow with consistency

  • Strengthen Collaboration: Builds bridges across Ops, Tech, and Franchisee networks to deliver cohesive outcomes.

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