Patient Service Officer
3 days ago
The Role
Working location: Islandwide Parkway Shenton Clinic Working hrs: 44hrs / week (including weekends and PH) No overnight shift Responsibilities: - Perform frontline operations that include (but not limited to) registration, appointment scheduling, referral booking, dispensing of medication and cashier duties. - Attend to walk-in patients and answer phone enquiries. - Perform chaperon activities and assist in explaining the procedures to patients. - Support doctors in language translation when needed. - Proper maintenance of patients' records and keeping count of drug inventory. - Ensure proper maintenance of clinic facility for cleanliness and positive image. - Strict adherence to SOPs and perform routine checks/audits within the clinic. - Responsible for daily operations matters and it includes collating & compiling patient management indicators. - Support in the submission of medical reports and claims (TPA/CHAS/Medisave). - Assist in coverage of other facilities when required due to lack of manpower.
Key accountabilities
Qualifications & Experience
Requirements: - Minimum GCE 'N' Levels, Diploma Holders preferred. - Basic IT knowledge and computer literacy. - Detail and service-oriented. - Able to work 44 hours (5.5 days) a week, including weekends and public holidays. - Able to travel down to various clinics across Singapore. - Comfortable with working independently or in a team with a fast-paced environment. - Frontline customer service experience is an added advantage. - Relevant work experience in the healthcare industry would be an added advantage. - Experience in working with diverse groups of professionals/personnel. - The ability to speak in multiple languages is an added advantage.
Additional Information
- Training will be provided.
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