Deskside Support Engineer

20 hours ago


Raffles Place, Singapore Instant Hire Full time $40,000 - $80,000 per year

Client Details:

  • Monday to Friday, 9am to 6pm

  • Cecil Street

  • Basic 1-month Completion Bonus

  • IT industry

  • Key requirements: Level 2 support with knowledge of Active Directory, M365, Intune

Responsibilities:

  • Prioritize and escalate VIP user issues for swift resolution.

  • Troubleshoot hardware, software, and network issues using documentation and standard procedures.

  • Guide users with clear, step-by-step support, including remote and VIP troubleshooting.

  • Handle device handovers, onboarding, and offboarding based on checklists.

  • Analyze system logs to diagnose technical issues and ensure follow-up.

  • Create and update technical documentation and user guides.

  • Deliver support aligned with agreed service levels (SOW)

  • Set up and configure new laptops/desktops and complete account provisioning.

  • Coordinate with vendors for device repairs and servicing.

  • Manage DaaS-related incidents with end-to-end ownership.

  • Log and update tickets in ITSM tools, ensuring SLA compliance.

  • Troubleshoot Windows OS issues and manage user profiles efficiently.

Candidates who wish to apply, please click 'Apply Now'

Please note that only shortlisted candidates will be contacted. We appreciate your application.

Upon submitting your personal information and resume, you authorize us to collect, use, retain, and disclose your data to potential employers for their review.

Instant Hire Pte Ltd | EA Lic. No: 23C1817

Tee Wei Ting (Kelly) | Reg. No: R1438588



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