
Deskside Support Engineer
20 hours ago
Client Details:
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Monday to Friday, 9am to 6pm
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Cecil Street
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Basic 1-month Completion Bonus
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IT industry
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Key requirements: Level 2 support with knowledge of Active Directory, M365, Intune
Responsibilities:
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Prioritize and escalate VIP user issues for swift resolution.
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Troubleshoot hardware, software, and network issues using documentation and standard procedures.
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Guide users with clear, step-by-step support, including remote and VIP troubleshooting.
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Handle device handovers, onboarding, and offboarding based on checklists.
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Analyze system logs to diagnose technical issues and ensure follow-up.
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Create and update technical documentation and user guides.
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Deliver support aligned with agreed service levels (SOW)
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Set up and configure new laptops/desktops and complete account provisioning.
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Coordinate with vendors for device repairs and servicing.
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Manage DaaS-related incidents with end-to-end ownership.
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Log and update tickets in ITSM tools, ensuring SLA compliance.
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Troubleshoot Windows OS issues and manage user profiles efficiently.
Candidates who wish to apply, please click 'Apply Now'
Please note that only shortlisted candidates will be contacted. We appreciate your application.
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Instant Hire Pte Ltd | EA Lic. No: 23C1817
Tee Wei Ting (Kelly) | Reg. No: R1438588
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