Senior Executive

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore's leading university hospital, with a proud heritage dating back to 1905 with the establishment of what's now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

The Senior Executive / Assistant Manager will support the implementation of National Surgical Quality Improvement Programme (NSQIP), a surgical benchmarking tool, at the Department of Surgery. The incumbent will work closely with clinicians at the Department to identify opportunities for clinical quality improvement and benchmarking. In addition, he/she will be responsible for the management and operations planning of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes and learning & growth perspectives.

Key Responsibilities

1. National Surgical Quality Improvement Programme (NSQIP) Data Collection and Reporting

2. Work with clinician champion to identify surgical patients for inclusion in the Program through the application of Programme.

3. Collect preoperative, operative, and postoperative data components for the Programme through the effective utilization of the hospital medical record systems.
4. Attend weekly Morbidity & Mortality conferences to ensure reliable data collection of postoperative occurrences.
5. Identify streamlining and process improvement opportunities in the data collection process.
6. Demonstrate appropriate utilization of resources necessary to obtain valid, reliable data for entry into the Programme.
7. Utilize software applications for data collection and analysis.

8. Responsible for the accurate and timely entry of data into the programme's database and meets the caseload accrual requirement protocol

9. Operations Planning

10. Drive process improvements and streamline workflows to ensure efficient operations and process flow for patient care journey and management of hospital-wide resources – beds, OTs, clinic space, office space.

11. Support in the planning and coordination of clinical manpower planning and deployment.
12. Analysis, monitoring and reporting of operations and clinical indicators at various platforms to aid decision making at department level.
13. Support in annual department workplan and budgeting.

14. Support as secretariat for department, internal and external workgroup meetings with stakeholders for operations planning matters.

15. Secondary Responsibilities and Duties

16. Disseminate and implement hospital's policies & procedures.

17. Ensure Policy & Procedures are current.
18. Perform any other duties as assigned by supervisor.

Key Requirements

• Bachelor's degree from a recognized institution
• Experience in one of the following settings: hospital surgery department/clinic, clinical research, or medical records preferred.

• Ability to build relationships and gain alignment for clinical support.

• Ability to interact with all members of the surgical team and administrative staff in a professional and courteous manner.

• Computer and Internet experience required - familiarity and competency in MS Office products (Word and Excel) is essential.

• Database data entry and/or management experience preferred.
• Basic statistical knowledge preferred.
• Quality improvement or patient safety knowledge and experience preferred.

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.