Senior Beauty Advisor, Team Lead

1 week ago

Singapore a-DrBrand Pte Ltd Full time $70,000 - $120,000 per year

JOB DESCRIPTION

  • Oversee and ensure smooth operation of GlowBar.
  • Assist the Operations Manager in managing and planning staff duty roster and ensure adequate manpower at GLowBar.
  • Lead, motivate, manage and train Beauty Advisors and Therapists.
  • Conduct professional skincare and haircare consultations with customers and recommend suitable solutions aligned with each customer's needs.
  • Perform quality checks and ad hoc assessment of SOP and team's product knowledge.
  • Build and nurture strong customer relationships through personalised advice and attentive service, to foster trust, loyalty and repeat visits.
  • Demonstrate product usage techniques and skincare routines to enhance customer confidence and satisfaction.
  • Accountable for the achievement of individual and team sales targets.
  • Drive both individual and team success through exceptional service and results.
  • Understand customers' skin concerns and provide professional-grade facial and skin treatments and services to customers based on GLowBar's menu.
  • Build and nurture strong customer relationships through personalised advice and attentive service, to foster trust, loyalty and repeat visits.
  • Understand our treatments and products well to educate customers on long-term skincare regimens, to maintain adequacy for best results.
  • Attend regular trainings to be well versed in all types of treatments, products, spa machines and equipment to enhance customer confidence and satisfaction.
  • Stay ahead with deep knowledge of all types of treatments, products, machines and equipment, technologies.
  • Keep informed of all promotions offered from time to time, support promotional events and product launches – ensuring engaging customer experiences.
  • Support the team in opening, closing, and daily set-up or teardown routines.
  • Ensure cleanliness, organisation and visual appeal of the counter space and treatment rooms.
  • Ensure stock levels remain adequate and assist with replenishment.
  • Perform basic administrative tasks as needed.
  • Represent our brand with pride as a trusted Ambassador of the Company.
  • Take up other ad hoc duties when necessary.

Who we are looking for:

  • Possess working experience as a Senior Beauty Advisor.
  • Passionate about skincare, beauty, and science-backed products and solutions.
  • Detail-oriented with an aptitude for maintaining a neat, customer-focused environment.
  • Possess supervisory experience and in leading and managing staff.
  • Possess excellent customer service and communication skills.
  • Familiarity with retail operations is advantageous.
  • Ability to work independently and in a team.
  • Flexibility to work shifts, weekends and public holidays.

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