Manager, Sales Support

3 days ago

Raffles Place, Singapore KOFAX SINGAPORE PTE. LTD. Full time $90,000 - $120,000 per year

Job Purpose

The Manager, Sales Support leads the regional Sales Support team and provides support to regions AE's and Partners in an operational manner.  Manager, Sales Support is the primary link to Director, Sales Support while overseeing the resource allocation and workflow of Sales Support cases, orders, data collection and the preparation of reports to support the sales team. He/she will also identify and resolve operational issues and resolve complex customer requests or complaints.

Key Responsibilities

Leading the regional Sales Support team is primary focus. In addition Manager, Sales Support ensures that Customers and Partners are being supported in their requests and that Account Executive (AE) are supported in a timely manner to be successful in their role.

PROVIDE PRIMARY POINT OF CONTACT & HANDLE INQUIRIES AND REQUESTS

  • Primary contact of the regional Sales Support team
  • Prompt responses to phone calls, emails and Sales Support Cases
  • Redirect requests/issues to appropriate functions
  • Ownership of issues through to resolution
  • Recommend changes in product offerings or pricing to customers
  • Oversee the sales process from start to finish, including handling customers' complaints and questions about products
  • Transition potential opportunities to Sales

COMMUNICATE WITH FIELD REP

  • Interact with SVP Sales, RVP Sales and Account Executives
  • Provide customer or partner data
  • Share contacts and historical knowledge

PROACTIVE REVIEW OF OPPORTUNITIES

  • Proactive review of opportunities in Deal Desk Dashboard running through checklist
  • Check for existing terms on each transaction or issue correct Contract template for new customers
  • Identify gaps or required improvements in CRM process to eliminate noise and increase visibility to key market segments and strategic accounts
  • Flag all items that need approvals and ensure approvals are sought for all items
  • Verify credit limits through Accounts Receivable and support resolution of overdue invoices
  • Engage Deal Managers and/or Legal to handle complex agreements and negotiations
  • Ensure revenue recognition compliance with Rev Rec rules

GENERATE QUOTES

  • Generate quotes for software-only transactions with BOM's following Licensing rules
  • Check proactively with OF team for complex BOM's or large/strategic deals to ensure no mistakes

CREATE ORDER PACKAGES FOR WON ORDERS

  • Compile all documentation in an order package
  • Create and submit an order package to OF team
  • Ensure PO is reviewed and correct as soon as received
  • Verify timely shipping of software/licenses before deadlines for Rev Rec
  • Ensure CRM Oppty data is updated to reflect final booked deal
  • Monitor software and hardware shipments
  • Provide updates to Director, Sales Support
  • Archive all contract paperwork

ENSURE EFFECTIVE TEAMWORK

  • Support rest of team where help is needed (bandwidth or product expertise)
  • Engage with the Global Sales Support team to ensure collaboration and teamwork across regions
  • Own projects to help improve processes and systems
  • Develop analytical reports/dashboards for team to ensure efficiency and performance of direct sales/partner accounts
  • Working with Process Specialist to ensure Instructions/SOPs are created/correct/adjusted and that information is communicated throughout the team.
  • Participate fully in cross-functional teams that addressed strategic business issues involving sales operations

Onboarding

  • Ensure new hires within Sales Support Team are properly trained and onboarded
  • Ensure Sales new hire is onboarded and updated with Sales Support related topics

  • Sales Support Specialist

    3 days ago

    Raffles Place, Singapore Bridge Data Centres Malaysia Sdn Bhd Full time $40,000 - $60,000 per year

    Job Responsibilities:Responsible in ensuring timely and accurate execution of sales operations activities, including CRM data maintenance, documentation, and reporting.Prepare and process sales quotations, purchase orders, and invoices accurately and promptly.Serve as the key liaison between the Sales team and cross-functional departments (Marketing,...

  • Event Sales Manager – Weddings

    1 day ago

    Raffles Place, Singapore Commonwealth Concepts Pte. Ltd. Full time $60,000 - $120,000 per year

    PRIMARY FUNCTIONA results-driven assistant sales manager/sales manager to lead sales efforts and oversee the planning and execution of events. This role combines business development, wedding planning, sales, client relationship management, and event coordination to drive revenue growth and deliver exceptional customer experiences.Wedding, Catering Sales &...

  • Senior Manager Support Services

    1 week ago

    Raffles Place, Singapore AKAMAI TECHNOLOGIES APJ PTE. LTD. Full time $120,000 - $200,000 per year

    About the Role As the Senior Manager Support Services, you will lead Akamai's Asia Pacific, Greater China, and Oceania technical support organization. You will provide strategic and operational leadership to a high-performing, customer-focused team that ensures the reliability and performance of Akamai's services for enterprise customers.You will act as a...

  • Assistant Manager, Event Sales

    2 weeks ago

    Raffles Place, Singapore The Ascott Limited Full time $60,000 - $80,000 per year

    Assistant Manager, Event SalesThe Assistant Manager, Event Sales is responsible for achieving meeting space revenue targets by maximizing utilization of meeting and event spaces under the care of the Singapore Cluster. He or she will actively market and convert enquiries and work closely with the properties' Operations Teams to ensure customer satisfaction...

  • Regional Assistant Sales Manager

    2 weeks ago

    Raffles Place, Singapore HKD Singapore Pte Ltd Full time $80,000 - $120,000 per year

    About the role We are seeking a dynamic and experienced Regional Sales Assistant Manager to develop and execute of our sales strategy in Singapore, Malaysia, Indonesia, Thailand, Taiwan and Vietnam. The successful candidate will be responsible for establishing HKD Global's brand presence, expanding market shares, and building long-term customer...

  • Sales and Marketing Management Representative

    3 days ago

    Raffles Place, Singapore AZ Lavender Pte. Ltd. Full time $40,000 - $80,000 per year

    Do you seek a place that nurtures your personal growth and evolution? Look no further - we can help you achieve incredible thingsAt AZ Lavender Marketing, we're not just selling products, we're cultivating exceptional sales and marketing leaders. We believe in unlocking the potential within each individual, and we provide the tools, resources, and support to...

  • Partner Support Manager

    1 day ago

    Raffles Place, Singapore St. James's Place Wealth Management Full time $90,000 - $120,000 per year

    Description of the role:This role will see the successful candidate working closely with a Partner, they will be responsible for performing a variety of duties to assist the Partner in delivering outstanding wealth management services to an array of affluent and high-net-worth clients.Key ResponsibilitiesDrafting client letters and client information...

  • Junior Sales

    2 weeks ago

    Raffles Place, Singapore Sentin Marketing Full time $40,000 - $80,000 per year

    Junior Sales & Marketing Management Trainee – No Desk, Just Real-World ActionLooking for a role that gets you out from behind a desk? Join a fast-paced sales and marketing team where you'll gain hands-on experience, build powerful communication skills, and fast-track your path to leadership. What You'll Be Doing:Engage customers face-to-face at roadshows,...

  • Junior Sales Management Trainee

    2 weeks ago

    Raffles Place, Singapore Empire Marketing Full time

    Key duties include Assist in the planning and execution of events F2F Engagement with our clients' target customers (B2B/B2C) Handle sales inquiries and manage the sales process from start to finish Maintain accurate and up-to-date sales records and reports Work closely with the marketing team to drive marketing strategies We'd Love You To Have An...

  • Direct Sales

    3 days ago

    Raffles Place, Singapore Royal Organisation Full time $60,000 - $80,000 per year

    About the role Seeking an ambitious and driven Direct Sales & Brand Marketing Associate to join our dynamic team at the Royal Organisation. This full-time position is based in our Raffles Place Central Region office and offers exciting opportunities for growth and development within the company.What you'll be doingDrive direct sales initiatives to promote...