Call Centre Agent

2 weeks ago

Woodlands, Singapore RMA Contracts Pte Ltd Full time $2,300 - $2,800 per year
**1 Year (Renewable)
- Manage protocols (such as fire & emergency messages)
- Liaise with other department enquiries and requests
- Manage customers' feedback
- Make accurate data entry to the CRM System and maintain records.
- Participate in trainings, tests and audits when required.
**Pay Package**
- Salary: Up to $2800*
- Yearly performance bonus: Up to 1 month of salary
**_*Salary to be offered _**
Patient Service Associate: Salary $2,300 (Include transport and work shift allowances)
Min GCE 'N'/'O' levels with pass in English, with one (1) consecutive year of contact centre and/or healthcare experience.
Senior Patient Service Associate: Salary $2,800 (Include transport and work shift allowances)
Min GCE 'N'/'O' levels with pass in English, with two (2) consecutive years of contact centre and/or healthcare experience OR Min GCE 'A' levels or Diploma, with one (1) consecutive year of contact centre and/or healthcare experience
**Working hours (Shift and rostered**
  • Able to work in any of the following shift: AM
  • 7:30AM to 5:00PM, MID
  • 9:00AM to 6.30PM PM
  • 12:30PM to 10PM, Shift shall be rostered.
  • With 1 hour of meal time
- 5 day work week, inclusive of 1 weekend work day
**General Requirements**:
- Able to speak in English and Mandarin
- Able to work independently as well as in a team
- Proficient in MS Excel / office
- Pleasant personality and customer service oriented
**Skills Required**:
- CRM
- Customer Service Oriented
- Microsoft Office
- Customer Experience
- Interpersonal Skills
- Healthcare Administration
- B2B Accurate Data Entry

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