Guest Experience Executive

1 week ago

Singapore Pullman Hotels Full time $60,000 - $80,000 per year
Company DescriptionJob DescriptionPrimary Responsibilities
  • Supervise and direct the team of Guest Experience Executive to ensure that personalized care is provided to all hotel guests at Heart of House throughout their stay.
  • Manages the Pullman Singapore Orchard guest experience through a seamless flow of processes.
  • Upholds a flawless impression and perception of Pullman Singapore Orchard services, products, and colleagues.
  • Accommodates all guest needs and requests, anticipating guest needs, and creating memorable experiences through personalized service.
  • Works with all departments to ensure seamless service.
  • Perform other duties as assigned.
QualificationsKnowledge and Experience
  • Minimum 'O' level qualification
  • Excellent written and communication skills in English and ability to communicate in a second language
  • Good technical knowledge of Heart of House and Guest Services Operations
  • Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training, and coaching
  • Effective multi-tasking and time management skills
  • Knowledge and experience in problem solving
  • Has knowledge of Opera (PMS)
Additional Information
  • Possess strong interpersonal skills.
  • Understand and addresses guests and/or colleagues needs.
  • Train and motivate colleagues.
  • Create and maintain a cohesive environment for the team.
  • Focus on service with an eye for detail and an approachable attitude.
  • Work well under pressure, with the ability to analyze and resolve issues by exercising good judgment.
  • Prioritise and organize work assignments and delegates work effectively.
  • Self-motivated and show good initiative in a dynamic environment.
  • Ensure security and confidentiality of guest and hotel information.
  • Possess good computer and property management system skills
  • Embrace and responds to change effectively

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