Guest Experience Executive

1 week ago

Singapore IHG Hotels & Resorts Full time $60,000 - $80,000 per year

Guest Experience Executive - InterContinental Singapore

Hotel Brand: InterContinental

Location: Singapore, Singapore

Hotel: Singapore (SINHB), 80 Middle Road, 188966

Job number: 103877

YOUR DAY-TO-DAY

  • Be the warm welcome that kicks off a memorable guest experience
  • Multi-Faceted Duties - Trained to be able to carry out multiple roles within the hotel such as Front Desk, Club InterContinental and Concierge
  • Front Desk – Delivery of efficient check-in and check-out procedures as per Standard Operating Procedures with True Hospitality and genuine interest in our Guests. Handle cash and credit card transactions. Take and manage guest bookings, up-selling opportunities and sharing of experiences to enrich their stay experiences.
  • Conducts shift briefings to ensure hotel activities, events and operational requirements are known on the day's schedule. Attends Group Pre-conference with Operational and Sales Leads, manage group room allocations, handles group arrivals and departures in the absence of Rooms Controller. Check, responds/action all emails in a professional and timely manner in the absence of Rooms Controller. Handles IHG Rewards Club and non-members' room allocation, ensures rooms are assigned according to preferences in the absence of Rooms Controller
  • Communicates closely and regularly with Housekeeping Coordinator on room status; Arrange/prepare site inspection rooms for Sales & Marketing on a daily basis and coordinates with Engineering and Housekeeping on PMM (Preventive Maintenance) daily on the blocking and releasing after completion in the absence of Rooms Controller.
  • Uniformed Services – Working Better Together with Uniformed Services Team in providing guests with prompt service, professional attention and personal recognition with excellent local knowledge. Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
  • Elevating Guest Experience – Deliver our Loyalty Experience by acknowledging our IHG Reward Club and InterContinental Ambassadors; tailoring our Club InterContinental guests experience in person, emails, or on the phone. Stay one step ahead of guests' needs – record and act on preferences, handle messages, requests, questions and concerns proactively. Be a trusted contact for all guests.

    Assist Guests with all requests; from accommodation billing to local knowledge, and basic problem handling to take care of their stay
  • Driving Results – Supports Department in delivering to departmental targets of upselling revenue and Loyalty enrolment. Delivers genuine guest experiences with True Hospitality.
  • Leading Others – Supervises and directs Guest Experience Ambassadors. Reports to Duty Manager and supports other departments at peak periods. Cooperate and communicates with other hotel departments as required.
  • Develops and oversees Guest Experience Associates, mentors and coaches Associates functionally.
  • Upholding of safety and security of our Guests and Colleagues at the Workplace in line with Hotel's Emergency Response procedures and security guidelines.
  • Club InterContinental - Assists in delivering the Club InterContinental stay and dining experience with the guidance of Club InterContinental Manager.

    Working Better Together with Culinary team in ensuring that Club InterContinental dining experiences are delivered as per Brand standards.

  • Guest Experience Executive

    7 days ago

    Singapore CONRAD SINGAPORE MARINA BAY Full time

    A Guest Experience Executive with Conrad Hotels and Resorts is responsible for creating memorable experiences for guests, and ensuring satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested. **What will it be like to work for this Hilton...

  • Guest Experience Executive

    3 weeks ago

    Singapore Pullman Hotels & Resorts Full time

    Join to apply for the Guest Experience Executive role at Pullman Hotels & Resorts Join to apply for the Guest Experience Executive role at Pullman Hotels & Resorts Company DescriptionOur World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business...

  • Guest Experience Executive

    7 days ago

    Singapore RB CAPITAL HOTELS PTE. LTD. Full time

    **What’s the job?** Guest Experience Executives are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel. They work in close coordination with all employees and...

  • Guest Experience Executive

    1 week ago

    Singapore Pullman Hotels Full time $60,000 - $80,000 per year

    Company DescriptionJob DescriptionPrimary ResponsibilitiesSupervise and direct the team of Guest Experience Executive to ensure that personalized care is provided to all hotel guests at Heart of House throughout their stay. Manages the Pullman Singapore Orchard guest experience through a seamless flow of processes. Upholds a flawless impression and...

  • Guest Services Executive

    1 day ago

    Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    Responsibilities: Attend to guests' needs and enquiries. Handles checking-in and checking-out of guests. Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stay Requirements: Good interpersonal skills and positive working attitude Service oriented A good team player Work with passion,...

  • Guest Services Executive

    4 days ago

    Singapore Treetops Executive Residences Full time

    Overview Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Responsibilities Attend to guests' needs and enquiries. Handle checking-in and checking-out of guests. Provide personalized, warm and attentive service to guests, ensuring an enjoyable and smooth stay. Requirements Good interpersonal skills and positive...

  • Guest Services Executive

    5 days ago

    Singapore Treetops Executive Residences Full time

    Overview Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Responsibilities Attend to guests' needs and enquiries. Handle checking-in and checking-out of guests. Provide personalized, warm and attentive service to guests, ensuring an enjoyable and smooth stay. Requirements Good interpersonal skills and positive...

  • Guest Services Executive

    3 days ago

    Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    Roles & ResponsibilitiesResponsibilities:Attend to guests' needs and enquiries. Handles checking-in and checking-out of guests. Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stayRequirements:Good interpersonal skills and positive working attitude Service oriented A good team player ...

  • Guest Experience Ambassador

    7 days ago

    Singapore beBeeAmbassador Full time

    Guest Experience Ambassador, Executive Lounge. This pivotal role ensures seamless and efficient operations in the Executive Lounge while delivering exceptional guest experiences. You will be responsible for assisting guests with check-in/check-out processes, resolving challenges throughout their stay and collaborating with various departments to uphold...

  • Guest Experience Specialist

    2 weeks ago

    Singapore beBeeHospitality Full time $3,500 - $5,500

    Executive Guest Service roles are a crucial part of any hotel’s operations, providing guests with exceptional experiences and ensuring their satisfaction during their stay. As an Executive Floor Guest Service Executive, you will be responsible for creating memorable experiences for guests, exceeding their expectations, and delivering the highest level of...