IT Infrastructure and Operations Manager
2 weeks ago
**Responsibilities**:
- Be part of Site Management Team. One face of IT to the assigned business entity and its stakeholders, including escalation management.
- Consult business on available IT services & solutions for benefit / impact / challenges involved.
- Local IT Demand management ensuring business utilization, awareness and knowledge of formal CCB process
- Provide recommend on IT solution to meet business needs and drive implementation solution.
- Drive the local IT landscape/lifecycle for business efficiency with business and IT along business and strategic IT objectives
- Leads and manages the local site people, suppliers and activities related to the delivery and support of process and IT Operations for Company IT Infrastructure and Operations.
- Manage, coordinate and participate Local, Regional IT Infrastructure and Operation projects.
- Responsible for all site services inclusive of LAN, WAN, Service Desk, Local/Remote Data Center, Messaging, Operational cost transparency, Service performance against SLA's
- Coordinating Infrastructure and Operations activities and responsiveness across all aspects of Infrastructure and Operations.
- Customer Care and supporting staff functions of Strategy and Planning, Visibility, Communications, Compliance, Finance.
- Understands and contributes to the development of the Sites demand for Services and portfolio of Business Applications changes and demand for new business systems capabilities.
- Forecasting, monitoring and reporting of demand and fulfillment for catalog and non-catalog capabilities and services.
- Financial planning, monitoring, and reporting of Site Infrastructure & Operations financial performance.
- Sets priorities for Continual Service Improvement against both internal and external references and communicates to delivery units including partners.
- Performs Monthly review of Operations Site performance with Site Business management and IT Management.
- Manages local staff according to Company HR policies
- Ensure IT Service meets Audit compliance
**Requirements**:
- Min 8 years working experience in IT out of which at least 4 years of demonstrated experience in managing IT Infra projects or improvement programs, influencing business leadership and managing complex IT infrastructure and Operations.
- Working knowledge of Incident/Problem/Change management frameworks such as ITIL (certification is a plus).
- Experience in Network management, Data Center operations.
- Contract duration : 2 years
- Business operational experience in semiconductor manufacturing is preferred
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