Operations Co-ordinator

Exciting, and rare, opportunity to join a growing team as part of an established, well-known brand in Singapore

Here at Avis Budget Group, we are driven to be the best vehicle rental company in the world. We pride ourselves in the way we connect and engage with our customers and clients and seek to give them the best experience possible. For our staff, we support them with growth opportunities and combine this with their real-world experience, helping them to develop their careers. We are also recently recognised as a "Great Place to Work".

About the Role:

The Operations Coordinator handles all administrative tasks that support day-to-day location operations. This role reports directly to the Operations Manager and takes direction from senior operational leaders.

Key Duties and Responsibilities:

• Vehicle Report Reconciliation –Station Manager's Weekly Report (SMWR):
  • Inactive Vehicles
  • Open Movement
  • Overdue
  • Exception Report (WRSCEX)
• Manage daily Porche activation request and delivery
• Process long term rental rollovers, mini lease and extended rentals.
• Fuel reconciliation and daily counter settlements.
• Respond to Medallia feedback.
• Support local Marketing Manager with administrative tasks where required.
• Assist with location emails, phone enquiries, customer service requests and reservation information updates. 
• Provide administrative support to the Operations Manager, and Marketing Manager.
• Provide counter assistance to location during peak periods as required.
• Assist with onboarding new employees, including training logins, site tour and updating staff records.
• Assist employees with general queries and escalate to management if required.
• Conducting work in a safe manner, complying with Workplace Safety, Health & Environmental policies/ procedures and being familiar with emergency evacuation procedures to eliminate or minimise workplace health and safety risks. This includes the reporting of all accidents, near accidents and hazards.
• Working efficiently and effectively in a team environment to maintain a culture of service excellence and accomplishing organisational goals under limited supervision.
• Driving vehicles as required.
• Other reasonable duties as requested by Senior Management.

What we are looking for:

• Proven understanding and application of the Customer Service and administrative process
• Strong verbal and written communication skills
• Knowledge of car rental Industry will be Essential
• A full driver's license

Benefits and Perks

• SGD 3500 per month plus STIP plan (5%)
• On-the-job training provided to help you achieve your goals & reach your potential
• Internal leadership development opportunities
• Employee discounts on car rentals with Avis Budget Group and partner brands
• Discounted lifestyle perks
• 24/7 support through the Employee Assistance Programme (EAP)

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

At Avis Budget Group, you'll be joining a team of over 1,000 driven individuals, united by purpose and performance. Together, we're shaping the future of transportation through innovative, customer-focused mobility solutions.

Our performance-driven culture fosters growth and excellence. We empower each other to perform at our best by providing strong leadership, comprehensive training, the right tools, and meaningful rewards. We're proud to make a positive impact on the lives of our colleagues, customers, and the communities in which we operate.

Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.