Membership Services Assistant Manager

1 week ago

Singapore RW CRUISES PTE. LTD. Full time $90,000 - $120,000 per year

The Membership Services Assistant Manager provides operational and strategic support across the entire fleet Membership Services teams. This role ensures all ships have sufficient resources, training, and standardized policies to maintain and enhance members' cruising experience.

Job Responsibilities

  • Provide consistent and effective operational support to the fleet Membership Services teams to ensure smooth daily operations across all ships.
  • Maintain ongoing communication with internal stakeholders to gather feedback, address operational issues, and deliver appropriate support and trainings.
  • Develop, drive and support initiatives to enhance the customer services quality, consistency and efficiency of the Membership Services experience across the fleet.
  • Standardize departmental policies, Standard Operating Procedures (SOPs), and service workflows across all ships.
  • Liaise with other departments such as but not limited to Crewing HR, Purchasing, and IT to secure operational resources and implement process improvements.
  • Lead the talent acquisition and development processes for fleet Membership Services, including identifying high-potential crew members for future growth.
  • Carry out administrative tasks such as preparing purchase requests, arranging crew manning schedules, and managing documentation.
  • Compile, analyze, and submit Membership Services reports (daily, weekly, monthly), providing insight- driven recommendations for performance improvement.
  • Undertake periodic cruise ship duties for operational support, audits, onboarding training, and service evaluations.
  • Be available to work on weekends, public holidays, and outside regular office hours in alignment with cruise schedules or urgent operational needs.
  • Perform other ad-hoc duties as assigned by the management team.

Job Requirements

  • Diploma or Degree in Hospitality, Business Administration, or a related field.
  • Minimum of 3 years' experience in customer service, cruise operations, or administrative roles, preferably with shipboard exposure.
  • Proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook, and OneDrive)

  • Membership Relations

    2 days ago

    Singapore A membership club in the east Full time

    1. Lead, motivate and provide direction to the Front Office, Membership Relations & Sales teams, and ensure that teams maintain operation standards, maximize efficiency and ensure high level of member satisfaction. 3. Effective management of all membership appeals and transactions in accordance with Club Constitution and Bye-laws. 4. Assist in Constitution...

  • Assistant Membership Manager

    2 days ago

    Singapore British Club Full time

    The incumbent will be responsible in growing Membership Sales and this will involve conducting of daily tours of the Club and assisting potential members with the process of joining the Club. You will follow-up with leads and be visible around to the Club to Members. In addition, you will have a keen understanding of Membership policies, rules and...

  • Membership Services Manager

    7 days ago

    Singapore JOHN ETHANS INTERNATIONAL PTE. LTD. Full time

    Our client is a forward-looking premier institution. We are sourcing on behalf of our client for a Membership Services Manager, based in Singapore. **Responsibilities**: - Administers and manages Membership and Student Members Registration - Organises Membership Activities including outreach, promotion, and services - Engages and develops partnerships with...

  • Membership Manager

    2 weeks ago

    Singapore British Club, The Full time

    Overview Reporting to the General Manager, the Membership Manager is responsible for leading the development and implementation of strategies to grow and retain the Club’s Membership base. This role requires a proactive approach to membership sales, delivering exceptional service to prospective and current Members, and managing the complete membership...

  • Membership Manager

    2 weeks ago

    Singapore British Club, The Full time

    Reporting to the General Manager, the Membership Manager is responsible for leading the development and implementation of strategies to grow and retain the Club's Membership base. This role requires a proactive approach to membership sales, delivering exceptional service to prospective and current Members, and managing the complete membership experience from...

  • Membership Manager

    2 weeks ago

    Singapore BRITISH CLUB Full time $60,000 - $80,000 per year

    Reporting to the General Manager, the Membership Manager is responsible for leading the development and implementation of strategies to grow and retain the Club's Membership base. This role requires a proactive approach to membership sales, delivering exceptional service to prospective and current Members, and managing the complete membership experience from...

  • Assistant Manager, Membership Operations

    4 weeks ago

    Singapore Mandai Wildlife Group Full time

    1 day ago Be among the first 25 applicants Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to...

  • Assistant Manager, Membership Operations

    4 weeks ago

    Singapore Mandai Wildlife Group Full time

    1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an...

  • Membership Services Associate

    2 weeks ago

    Singapore Chinese Swimming Club Full time

    WE OFFER ATTRACTIVE BENEFITS SUCH AS: Free Parking Primary Responsibilities: Lead potential members on informative and engaging club tours, highlighting the club's unique features, amenities, and benefits. Effectively pitch membership packages to prospective members, addressing their questions and concerns while showcasing the value...

  • Membership Services and Engagement Executive

    2 weeks ago

    Singapore THE SINGAPORE CONTRACTORS ASSOCIATION LIMITED Full time

    **About The Singapore Contractors Association Ltd** Formed in 1937, The Singapore Contractors Association Ltd (SCAL) is the official representative body of the construction industry in Singapore with about 3,000 members. An exciting opportunity has come up for a dynamic and talented individual to join us as Membership Services and Engagement...