Sales Associate

2 days ago

Central Region, Singapore LVMH Fashion Group Full time $40,000 - $60,000 per year

The Sales Associate's role is to create a good customer shopping experience by providing exceptional customer service. In addition, he/she has to be a good team player by supporting the retail team in store operation matters and whenever necessary.

Key Responsibilities

Meet/Exceed individual and store sales targets

  • Achieve all KPIs and CRM requirements
  • Focus on cross, up-selling and have strong "matchmaking" skills for all product categories

Provide exceptional customer care

  • Drive local clients network growth
  • Recruit and convert prospect clients
  • Build lasting relationships with clients by bonding with them, understanding their desires and providing advice
  • Maintain client books to retain actual clients and detect new potential clients
  • Keep in contact with clients to arrange appointments/share collection information/product arrivals to grow loyalty

Good team management

  • Maintain an open, positive and constructive communication with team members

Provide support in merchandise inventory

  • Keep track of physical inventory of merchandise and inform Store Manager about product replenishment
  • Assist with refilling, unpacking, packing and sorting of stocks

Provide support in visual display of merchandise

  • Maintain visual standards under the direction of VM department

Lead/Provide support in store projects/back office procedures

  • Proficient and accurate use of POS
  • Participate in all inventory, cycle counts and goods receptions
  • Ensure store functional maintenance
  • Respect stockroom guidelines

Be vigilant about store security and loss prevention

  • Prevent, minimize and reduce risk of stock loss or theft occurrence at all times

Requirements

  • Minimum 1 year of retail sales experience will be an added advantage
  • Ready-to-Wear (RTW) and/or luxury fashion experience will be an added advantage
  • Good understanding of luxury market and practices
  • Good communications and interpersonal skills
  • Good team player
  • Motivated and driven
  • Good customer service and selling skills
  • Good in mix and match on Ready-to-Wear (RTW)
  • Good flair of fashion sense

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