Service Associate

16 hours ago

D Yong Siak Street Singapore Singapore Plain Vanilla Bakery Full time $30,000 - $60,000 per year

The Service Associate is expected to lead shift execution with operational confidence, ensuring quality, inventory control, and team support.

Responsibilities:

1. Shift & Store Operations

  • Independently manage assigned shifts, ensuring SOP compliance, consistent product quality, and timely handling of unexpected operational issues.
  • Execute store opening and closing procedures according to company standards.
  • Enforce store tidiness and hygiene in all customer-facing and back-of-house areas to ensure compliance with SOPs and cleanliness standards.
  • Safeguard store assets and materials during shift operations and escalate issues when needed.
  • Perform other duties as assigned by the store leadership team.

2. Inventory & Resource Management

  • Assist in stock estimation and ordering, especially around shift-specific material use and waste reduction.
  • Track product losses and discrepancies during shifts and report findings for cost control.
  • Estimate material usage and expected loss to support efficient inventory planning and reduce waste.
  • Support stock takes and warehouse organization and maintain cleanliness and accessibility of supplies

3. Product & Visual Standards

  • Ensure bar production quality, consistency, and adherence to product presentation standards.
  • Implement merchandise display guidelines accurately and ensure visual standards are maintained during each shift.

4. Events & Operational Awareness

  • Support the execution of in-store event procedures and activities.
  • Develop familiarity with the surrounding commercial area and customer demographics to support operational awareness.

5. Team Support & Training

  • Actively participate in training and mentoring of Junior Associates, supporting their skill development and helping to uphold brand and service standards.

Requirements:

  • More than 2 years of work experience in F&B or retail industries.
  • Skills: Coffee making, Certain knowledge in Bakery and Brunch.
  • Fluent English proficiency.
  • Strong interpersonal, communication, and execution skills.
  • A proactive drive to learn.
  • Genuine passion for coffee, food, or baking.
  • A strong work ethic.

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