Duty Manager

16 hours ago

Central Region, Singapore a45bd24b-9b9e-4ab8-a2f1-1e0989ca31ba Full time $4,500 - $5,500 per year

Duty Manager

Reporting to the Acting Rooms Division Manager, the incumbent will be responsible to:-

Operations

  • Handle guest check-in and check-out at the reception
  • Supervise the activities and manpower deployment of the front office team on the assigned shift to ensure a smooth and efficient running of the Hotel's operations
  • Coordinate guests and staff during an emergency and have good knowledge of fire procedures
  • Facilitate effective communication between different departments
  • Ensure compliance with company policies and the hotel's vision
  • Conduct daily inspections and maintain cleanliness of all hotel facilities
  • Complete a full handover between shifts by communicating directly through detailed handover reports in the DM file and email
  • Oversee night audit process at the end of the day

Guest Service

  • Liaise with guests and ensure a strong host presence at all times, passing relevant information onto staff especially specific requirements or arrangements
  • Ensure that the standards of service in all areas meet the required levels
  • Deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues to the AFOM and colleagues in a constructive and clear manner
  • Greet and extend hospitality to all guests
  • Exceed guest expectations and gather feedback for service improvement
  • Handle guest enquiries and feedback professionally, to maximize guests' satisfaction
  • Manage and improve guest reviews score

Financial

  • Identify and implement strategies to increase revenue, such as upselling and room inventory control
  • Assist in implementation of cost-saving measures

Administration

  • Prepare incident reports as needed - Write GIF whenever necessary with regards to guest incident
  • Prepare breakfast forecast
  • Look through guest deposit and balance to prepare High Balance Report
  • Keep track of pending accounts inside Opera system
  • Maintain accurate records and data in Opera and other relevant systems
  • Perform Night Report at the end of the day

Requirements

  • At least 2 years' of working experience in a similar capacity in the hospitality industry
  • Diploma in Hotel Management or equivalent.
  • Good organizational skills, ability to prioritize workload and handle pressure.
  • Good leadership with strong interpersonal and communication skills.
  • Knowledge of Opera System would be added advantage.

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