Assistant Reservations Manager

2 weeks ago

Central Region, Singapore One Farrer Pte Ltd Full time $40,000 - $60,000 per year
  • Respond to enquiries about Hotel products and services by telephone and email etc.
  • Determine guest needs and quote the appropriate room and rates as per requirements and up-sell Hotel products and services.
  • Understanding and follow the revenue management strategies, to sell levels, directed rates and apply these methods on day to day operations.
  • Coordinate and communicate with all other business units to ensure a smooth operation.
  • Maintain knowledge of special rates, offers and any other promotions and packages.
  • Receive training in functions and operation of related departments/ sections to facilitate subsequent transferability between departments/ sections and to provide greater promotional opportunities.
  • Assist guests in hotel reservations requests.
  • Demonstrate the ability to interact with guests, employees and third parties that reflects highly on the hotel brand experiences.
  • Responsible for facilitating reservations operations and procedures within guests, colleagues and public.
  • Ensure all reservation information in all correspondences and reservations system is accurate.
  • Provide efficient and courteous telephone service to guests and callers.
  • Be completely familiar with the hotel products and services including operating time and days of the week for all outlets, hotel policies and the computer system.
  • Ensure the process for FIT reservations are adhered to.
  • Maintain professional business confidentiality.
  • Perform duties and responsibilities in a confidential manner whenever applicable.
  • Perform related duties and special projects as assigned.

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