Client Onboarding Manager

4 days ago

Downtown Tanjong Pagar, Singapore CSC (Corporation Service Company) Full time $120,000 - $180,000 per year
Your Position

As a Senior Onboarding Manager, you will lead the client onboarding function, ensuring strategic alignment with organizational objectives and regulatory compliance. You will drive process excellence, foster innovation, and serve as a trusted advisor to senior stakeholders. This role demands strong leadership, regulatory expertise, and the ability to influence change across the business.

Key Responsibilities

·       Liaise with different stakeholders like the onboarding hub/ service team including supporting the service team in CDD/KYC conversations/discussions with clients to achieve smooth onboarding of clients. As well as interface with Compliance for complex and high risk matters.

·       Strategic Leadership: Define and implement onboarding strategies that align with global standards and business goals. Champion continuous improvement and digital transformation initiatives.

·       Regulatory & Risk Oversight: Oversee risk assessment frameworks for onboarding processes. Act as the primary liaison with regulators and external auditors on compliance matters.

·       Process Optimization: Establish KPIs and reporting dashboards to monitor onboarding performance. Drive automation and efficiency in workflows.

·       Stakeholder Engagement: Collaborate with senior leadership to shape onboarding policies and governance. Represent the organization in industry forums and regulatory consultations.

·       Team Leadership: Build and lead a high-performing team of Onboarding Managers across the region. Mentor and develop talent, ensuring succession planning and capability building.

·       Project & Change Management: Lead cross-functional projects to enhance compliance and operational excellence. Manage change initiatives for new regulatory requirements.

·       Thought Leadership: Provide insights on onboarding trends and regulatory developments. Act as a subject matter expert for global onboarding standards.

Your Profile

·       Minimum 8–10 years of experience in client onboarding within professional services, law firms, or financial institutions.

·       Deep knowledge of regulatory frameworks, including TCSP, AML, MAS Notices, and global compliance standards.

·       Bachelor's degree in law, accounting, business administration, corporate governance, or related fields; advanced qualifications preferred.

·       Proven leadership experience with strong stakeholder management skills.

·       Excellent communication skills in English; Mandarin proficiency is an advantage.

·       Strategic thinker, proactive, adaptable, and results-driven.

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