Admin Executive

7 days ago

Central Region, Singapore INFO-TECH SYSTEMS LTD. Full time $104,000 - $130,878 per year

Job Summary:

Info-Tech is seeking a proactive and cheerful Admin Executive to manage customer enquiries and day to day office operations for our valued customers. In this role, you will manage clients across diverse industries to a pleasant experience with the company, be it for classes or enquires to our systems.

This role will require you to work on weekends; with a fixed 2 off-day on weekdays.

Key Responsibilities:

  • Customer Engagement: Proactively reach out and attend to customers who walk into our office for WSQ related enquires
  • Training Room Maintenance: Ensure the training rooms are functionally ready for the next upcoming classes, support the Training team for classroom preparations.
  • Customer Relationships: Attend to all in-coming calls on sales enquiries and repair calls
  • Coordination with Teams: Liaise with internal teams (e.g., sales, training) to resolve queries and ensure a smooth customer experience.
  • Feedback Gathering: Collect and share customer feedback to identify opportunities for improving subscription offerings or services.
  • Any other related administrative duties as assigned by superiors

What are we looking for?

  • Minimum Diploma/ITE Higher or NiTec certification in Business Administration, Customer Service, or a related field.
  • Prior experience in administrative roles, customer service, or sales support is an advantage.
  • Strong verbal and written communication skills.
  • Excellent interpersonal skills to connect with clients from various industries.
  • Detail-oriented with strong organizational skills
  • Basic proficiency in Microsoft Office (Excel, Word).
  • Cheerful and positive disposition, with a customer-centric mindset.
  • Comfortable handling customer complains

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