Manager, SMB

Klaviyo is building out its Commercial Sales presence in Singapore, and we're looking for a Sales Manager to help lay the foundation. This is a newly created role on the landing team, offering a rare opportunity to shape team culture, sales motion, and execution from the ground up.

As a Sales Manager, you'll lead and develop a team of Account Executives responsible for driving new business across inbound, outbound, and partner channels. Reporting to the Senior Director of Commercial Sales, you'll play a critical role in hiring, coaching, forecasting, and building a repeatable outbound engine, while collaborating closely with cross-functional partners to win and expand customers in the region.

This role is ideal for a hands-on leader who thrives in fast-moving environments, enjoys building playbooks, and knows how to balance people leadership with strong execution.

• Recruit, onboard, and develop a high-performing team of Commercial Account Executives
• Coach reps through regular 1:1s, deal reviews, and skill development sessions
• Own forecast accuracy and pipeline health, leveraging leading indicators and data-driven insights
• Drive outbound strategy and execution, including prospecting motions and opportunity generation
• Set clear weekly, monthly, quarterly, and annual new business goals — and hold the team accountable
• Run weekly scorecard and performance reviews to identify gaps and improvement areas
• Partner cross-functionally with Marketing, Partnerships, Product, Sales Enablement, and Customer teams to improve sales effectiveness
• Support reps in navigating more complex deals (e.g. ROI analysis, security reviews, legal considerations)
• Build and evolve a scalable coaching and training framework to support long-term team growth
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

• 2+ years of experience managing Account Executives in a SaaS environment
• Proven ability to coach, motivate, and hold a team accountable to performance standards
• Strong command of forecasting, pipeline management, and sales metrics
• Experience selling into SMB or more complex accounts (enterprise exposure is a plus)
• A clear point of view on running effective 1:1s, team cadences, and outbound motions
• Confidence operating in ambiguity and comfort in a fast-paced, evolving environment
• Strong interpersonal and communication skills, with a collaborative leadership style
• Data-driven mindset with the ability to spot trends and translate insights into action
• Detail-oriented, organized, and proactive — you see problems and move quickly to solve them
• You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. 

• Experience in MarTech, eCommerce, or adjacent SaaS categories
• Enterprise deal exposure
• Additional language skills relevant to the APAC region
  
  

Klaviyo in APAC:

We are rapidly expanding our footprint in Asia-Pacific with our new Singapore Hub. Since launching here just six months ago we are already scaling fast, aggressively building out our core GTM functions, including Sales, Pre-sales, Business Development, Customer Success, Partnerships, Marketing, and People.

This is a true "1% done" moment. While we build on the strong foundation of our Sydney presence, our Singapore Hub offers the unique energy of a startup within a global company. We are looking for "Drivers"—builders who want to shape our local culture and define the future of Klaviyo in Asia-Pacific and Japan.

Aligned with our value of Always Learning, we are looking for the leaders of the future. The headroom for growth here is massive. If you are insatiably curious and eager to accelerate your career, Klaviyo provides the platform. Join us, and help build something exceptional from the ground up.

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