Program Manager, Operations Performance, Quality and Programs
2 weeks ago
Minimum qualifications:
- Bachelor's degree in a technical field, computer/data science, business analytics, process or similar.
- 5 years of experience in program or project management.
- 3 years of experience in Operations, with a focus on data analytics, process developing and testing, performance quality and operational excellence.
Preferred qualifications:
- 5 years of experience managing digital transformation and IT projects.
- Ability to work on their own and as part of a team.
- Excellent communication and people management skills with the ability to think creatively, identifying opportunities to measure, improve operational outcomes.
About the job
A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
Responsibilities
- Develop and implement Data and Performance Quality initiatives to improve Network Operations. Deliver Digitization initiatives to deliver operational innovations and overall effectiveness.
- Deliver quality governance frameworks, and implementation of an Operational Readiness Testing program for new systems introduction and network operationalisation.
- Test Network reliability, Processes robustness and completing retrospective analysis and improvement.
- Gather and collate all aspects of necessary Data and Analytics to drive operational effectiveness in operational systems.
- Use data analytics, identify, create and establish measures of operational excellence/quality, dashboard views across domains, cross correlation of inputs to drive operational excellence evident within the Operate OKRs.
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