Program Manager, Operations Performance, Quality and Programs
1 week ago
Overview
Program Manager, Operations Performance, Quality and Programs. Lead complex, multi-disciplinary projects from start to finish — coordinating stakeholders, planning requirements, managing schedules, identifying risks, and communicating with cross-functional partners across the company.
Responsibilities
Develop and implement data and performance quality initiatives to improve network operations. Deliver digitization initiatives to deliver operational innovations and overall effectiveness.
Deliver quality governance frameworks, and implement an operational readiness testing program for new systems introduction and network operationalisation.
Test network reliability, process robustness and complete retrospective analysis and improvement.
Gather and collate all aspects of necessary data and analytics to drive operational effectiveness in operational systems.
Use data analytics to identify, create and establish measures of operational quality, dashboards across domains, and cross-correlation of inputs to drive operational excellence evident within the operate OKRs.
Qualifications
Minimum qualifications
Bachelor\'s degree in a technical field, computer/data science, business analytics, process or similar, or equivalent practical experience.
5 years of experience in program or project management.
3 years of experience in operations, with a focus on data analytics, process development and testing, performance quality and operational excellence.
Preferred qualifications
5 years of experience managing digital transformation and IT projects.
Excellent communication and people management skills with the ability to think creatively, identifying opportunities to measure and improve operational outcomes.
Ability to work independently and as part of a team.
Equal employment opportunity statement: Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google\'s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Job details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Project Management, Strategy/Planning, and Other
Industries: Information Services and Technology, Information and Internet
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