Executive, Volunteer Management

The Volunteer Management and Programmes Executive plays a key role in recruiting, engaging, and retaining volunteers while supporting ABLE's outreach and programme initiatives . The role involves managing the full volunteer lifecycle, building meaningful partnerships with corporate and community stakeholders, and coordinating programmes that promote inclusion, empowerment, and community impact.

Key Responsibilities:

Volunteer Management

Recruitment

• Implement strategies to attract volunteers with the right skills, interests in alignment with ABLE's vision and programme needs.
• Conduct recruitment activities, engage volunteers through various platforms and initiatives.

Training and Onboarding

• Source, facilitate and conduct training for volunteers to support ABLE's programmes.
• Ensure volunteers adhere to ABLE's code of conduct, confidentiality, and safety guidelines.
• Facilitate onboarding and match volunteers to appropriate programmes and clients based on needs and interests

Management and Engagement

• Oversee the full volunteer life cycle process from recruitment, screening/interview, matching, orientation, deployment, review/feedback, appreciation, training and exit in close collaboration with the Programme Heads.
• Maintain, update volunteer records and track volunteer hours/contributions with regular follow-up communications on events/activities.
• Coordinate volunteer schedules and assignments across ABLE's programmes and events.
• Build and maintain relationships with volunteers, community partners, and corporate organizations to identify corporate social responsibility (CSR) and develop volunteering opportunities.
• Develop and implement a Volunteer Recognition Framework that celebrates service milestones, exceptional contributions, and ongoing commitment through awards, appreciation events, and certificates to foster long-term commitment.
• Implement a structured skills-based volunteering framework where there are internal capacity gaps and opportunities (e.g., Therapy, HR, IT, finance, communications).
• Cultivate and manage relationships with corporate partners, professional associations, and tertiary institutions interested in skills-based volunteerism.
• Develop corporate volunteering proposals and partnership agreements.
• Implement activities, programmes and continuous training to engage volunteers based on their interests and competencies.
• Evaluate volunteer management policies and processes for effectiveness and implement improvements.
• Prepare reports and provide feedback to management on volunteer community progress and identify areas for improvement in volunteer retention, growth and potential conversion to donors.
• Maintain accurate volunteer and donor records, including donors' tax-deductible receipts (TDRs), with the aim of providing insights to support retention and recognition
• Prepare presentations and reports of volunteers & donors statistics for management meetings when required

Programmes (Reintegration & Respite) Management

• Develop and implement outreach strategies to raise awareness of Able programmes.
• Build and maintain strong relationships with partners, and community organisations to explore collaboration opportunities.
• Organize, plan, coordinate, and oversee the delivery of activities and events.

Requirements

• Diploma or Degree in Nonprofit Management, Social Work, Business, Communications, or related fields.
• At least 1 year of relevant experience in volunteer management, donor relations, event planning, or community engagement (preferred)
  Proficient in MS Office; experience with CRM systems is an advantage

Attributes

• Strong interpersonal, communication and facilitation skills
• Organised, detail-oriented, and able to manage multiple projects
• Ability to build good relationships with key stakeholders and to work in a team
• Self-motivated, independent and mature in programme coordination and management
• Strong organisational and event management skills, with a keen eye for details
• Resourceful, confident with a strong ability to multitask under deadlines
• Flexible and adaptable, with willingness to work beyond standard hours when needed (time-off will be provided)
• Willingness to learn, positive attitude, ability to think creatively to problem-solve and manage diverse range of volunteers, internal and external stakeholders
• A team player with a genuine passion for ABLE's mission and to build a career in the social service sector