Client & Corporate Services Executive (6 – 12 months Renewable Contract)

2 weeks ago

Farrer Park, Singapore dc-645e-40d7-9db6-835e00ba016f Full time $30,000 - $50,000 per year

Responsibilities:

Client-Facing Services & Operations

  • Warmly receive, screen, and register clients into the clinical management system.
  • Manage the appointment lifecycle: schedule, confirm, and reschedule client sessions for multiple counsellors efficiently.
  • Handle all incoming phone calls and electronic inquiries with professionalism and empathy.
  • Address client feedback, concerns, and inquiries, providing timely and sensitive resolutions.
  • Obtain and verify client billing information, process payments, and ensure daily financial settlement and reporting.

Administrative Support

  • Maintain the highest level of discretion when handling all confidential client records, case notes, and corporate documents.
  • Perform data entry, maintain digital filing systems, and manage office supplies.
  • Provide general administrative support to the Clinic Manager and Head of Corporate Services, including preparing reports and managing correspondence.

Operational Maintenance & Compliance

  • Assist in maintaining the cleanliness, tidiness, and professional appearance of the reception, waiting area, and consultation rooms.
  • Ensure all office equipment is in working order and coordinate maintenance as needed.
  • Track and manage client session engagements and follow-up communications.

Work Schedule & Shift Arrangements

  • This position requires flexibility to work evening shifts (Tue to Thu) and rotating Saturdays to support our extended operating hours
  • Specific shift patterns will be arranged in accordance with centre operational needs.
  • The standard work week will be 5 days/44hrs work week, including Saturday coverage when scheduled.

Requirements:

  • Minimum Diploma in Business Administration, Healthcare Administration, Psychology, or a related field
  • Minimum 1-2 years of experience in a client-facing role, preferably within a healthcare, clinic, or nonprofit setting.
  • Experience handling sensitive and confidential information is a significant advantage.
  • Ability to interact with individuals from diverse backgrounds with empathy, patience, and discretion.
  • Proven ability to manage multiple tasks, prioritize effectively under pressure, and meet deadlines in a fast-paced environment.
  • Advanced skills in MS Office (Word, Excel, Outlook).
  • Experience with clinic management software or CRM systems is highly desirable.
  • Meticulous Attention to Detail
  • Excellent verbal and written communication skills.
  • A self-starter who can identify issues and propose effective solutions.

EA Personnel Name: Jackie Ng

EA Personnel No: R

EA License No: 95C5411

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