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Application Support Engineer

2 weeks ago

Hougang, Singapore AlwaysHired Full time $40,000 - $80,000 per year

Client is a leading automation company specializes in cost-effective motion control solutions, supporting OEMs with mechatronics expertise and fast time-to-market. They are committed to delivering high-quality automation systems that exceed customer and regulatory expectations.

Job Details:

  • Financially Stable & Steady Growing company

  • 5 days work week

Job Responsibilities:

  • Customer Support: Deliver prompt and accurate technical assistance to customers via phone, email, or chat.

  • Issue Resolution: Troubleshoot and resolve product-related issues efficiently to minimize downtime.

  • Pre-Sales Support: Assist the sales team with product presentations, demonstrations, and technical guidance throughout the sales process.

  • Product Expertise: Provide support across a range of solutions including HMI, SCADA, WMS, MES, Data Management, IIoT, and Fault-Tolerant Computer Servers.

  • After-Sales Support: Offer technical assistance and backup services post-sale as needed.

  • Training: Conduct training sessions for both customers and internal teams on product usage and best practices.

  • Customer Feedback: Work closely with product and development teams to share customer insights and recommend enhancements.

  • Technical Documentation: Respond to technical sections of RFPs/RFIs and support the preparation of proposals.

  • Solution Development: Lead proof of concepts, design tailored solutions, and conduct technical workshops.

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

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