Change Communications Director

This role leads Bank-wide change and transformation programme communications efforts, specifically to: 

• Develop, drive and deliver coherent communications strategy to support the successful implementation of high-value transformation programmes throughout the change lifecycle, specifically for Bank-wide transformation initiatives, Transformation, Technology and Operations (TTO) transformation programmes and programmes managed by the Global Transformation Office.
• Work closely with the transformation programme teams to clearly and effectively communicate programme objectives and outcome, and engage colleagues on the change journey 
• Apply a consistent methodology for change management communications, supported by data; also anticipate and address potential issues in communications planning and execution
• Partner with business and function leaders and program leads to drive alignment and seek buy-in from key internal stakeholders
• Ensure that our Group MT, TTO MT and Senior Leaders are kept abreast of developments regularly and in a timely manner 
• Drive and develop content for campaigns and messages that is compelling, engaging and aligned to our strategic priorities 
• Effectively engage our colleagues, taking into account the people side of change, ensuring there is coherence and consistency across the programmes  
• Monitor transformation progress, report on milestones/successes and enable feedback to facilitate employee engagement and buy in 
• Build and lead a communications network of partners and subject matter experts to develop and determine effective communications approaches and develop two-way communications for real-time feedback 
• Embody and promote agile ways of working, driving continuous improvement in our communications approach  
• Explore and experiment with new channels and approaches to deliver compelling and impactful communications
• Implement measurable targets to assess the success of communications in building supporting the change programmes
• Drive data-first decision-making and planning in our change management communications approach
• Work with CABM Region/Market networks to ensure the communications programmes are created and executed in-step with ongoing 'BAU' communications activities/strategy. Streamline operations whenever possible
• Identify, flag and advise on managing any negative reaction or concern about the relevant projects 

Strategy

• Awareness and understanding of the Group's business strategy and model appropriate to the role.

Business

• Awareness and understanding of the wider business, economic and market environment in which the Group operates 

Risk Management

• Ability to identify reputational issues relating to communications.

Governance

• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. 

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• TTO MT 
• Group and TTO HR
• GTO Head
• Business and Function Programme Leads
• Business Planning Managers to Group MT
• CABM MT 
• Relevant CABM teams

Other Responsibilities

• Embed Here for good and Group's brand and values in the Change Communications team.

Our Ideal Candidate

Experience

• 12+ year's relevant experience in managing/driving communications in support of large-scale, complex transformation initiatives would be preferred. 
• Strong stakeholder management skills
• Strong writing and speaking skills.
• Strong team player who is confident and able to interact well with colleagues across various teams/levels etc.

Skills/knowledge

• Good visual communications and presentation skills; Well-versed in Microsoft Word, Excel, PowerPoint; video-editing/graphic-design skills are a nice-to-have.
• Strong interpersonal and relationship-building skills
• Ability to operate with the highest integrity and discretion
• Ability to think on his/her feet and respond calmly and effectively in high-pressure environment
• Good sense of stakeholder-management, planning and organisation skills

Qualifications

• At least a Bachelor's Degree in a communication or business-related discipline.

Role Specific Competencies

• Effective Communications
• Establishing and Maintaining Trust
• Organizational Communications

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.