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Patient Service Associate

2 weeks ago

NorthEast Region, Singapore SATA COMMHEALTH Full time $40,000 - $60,000 per year

Job Description:

Registration

  • Responsible for reception of all appointment and walk-in patients at the community clinic
  • Responsible for accurate appointment scheduling / booking and registration for patients accurately via clinic system including updating of patient's personal particulars such as email, mailing address and contact number.
  • Ensure patients' identifiers are verified for all patients when handling patient registration, which includes the verification of tests/procedures ordered by doctors.
  • Ensure that relevant instructions are communicated effectively to patients prior to their tests/procedures.
  • Ensure relevant Authorization Forms are filled in accurately with patients' endorsement and approval,
  • Ensure accurate application of promotions and discount vouchers appropriately and to validate its utilization via the clinic system.
  • Adhere to policy and standard operating procedures.

Cashiering and Medical Records Management

  • Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
  • Accurate and meticulous in performing cashiering duty when assigned.
  • When assigned, to ensure the timely dispatching of medical reports, proper records, and documentation of courier services in line with PDPA requirements.
  • Tally and check end of day collection and supporting documents.

Clinical Duties

  • Perform clinical duties (e.g., Visual acuity either near/distant, colour vision, weight, height, BMI, waist circumference, blood pressure, finger prick blood tests, urine tests and ECG under training by Resident Physician/Staff Nurse.
  • Chaperon Resident Physician and assist in carrying out clinical procedures if necessary.

Service Excellence

  • Ensure a high standard of professional service to clients, meeting customer service and quality KPIs as determined by the department.
  • Proactively identify customer's needs and sustain a culture of service excellence within the organisation.
  • Work collaboratively and effectively with other teams within the medical centre and/or mobile medical services event to contribute to the performance of the team.
  • Follow up and support reporting officer in handling patient relation issues.

Equipment, Supplies, and Maintenance

  • Responsible for keeping inventory of office equipment and their maintenance, including ensuring there are sustainable supplies of stationery and other consumables.
  • Responsible for reporting to the Assistant Manager of any machine breakdown or damage to property.

Others

  • Keep self-informed and up to date on product and services offered across the organisation.
  • Attend training as assigned by Assistant Manager
  • Able to be deployed to centres including supporting Doctors' On Wheels programme, SATA CommHealth Community Hub @ Fernvale (SCHF), Community Health Centre Services, Community Events such as Community Health Day and Migrant Worker events when necessary.
  • Guides and if needed escorts patients to various stations as and when required.
  • Cover duties of other colleagues; and
  • Any other tasks as assigned by the Assistant Manager.

Job Requirements:

  • Minimum 1 year of relevant working experience in a healthcare or relevant sector for Patient Service Associate
  • Minimum 5 years of relevant working experience for Senior Patient Service Associate
  • Obtained GCE "N"/"O"/"A" Levels or Higher/NITEC qualification
  • Possesses strong interpersonal, communication skills
  • Computer literate
  • Team player with a pleasant disposition
  • Ability to multi-task and work in a fast-paced environment
  • Aspires for service excellence and open to continuous process improvements