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Site IT Specialist

2 weeks ago

Jurong East, Singapore GEEWELL ASIA PACIFIC PTE. LTD. Full time $66,000 per year

Location: Client Office

(On-site support at the client office)

Employment Type: Full-time contract employment

Key Responsibilities

  • Provide technical support and troubleshooting for hardware, software and network issues.

  • Provide second-line support for end users in person.

  • Ensures timely resolution of issue and resolve support tickets accordingly to priority and SLA timelines.

  • Maintain and manage IT infrastructure, including servers, networks, and security systems.

  • Collaborate with global and/or regional project team, take the lead role of the projects roll out / implementation on the site.

  • Implement and maintain IT policies, procedures, and documentation to improve IT operations and increase efficiency and productivity.

  • Ensure the proper functioning of the meeting rooms, including AV equipment, video conferencing systems, and other related technologies.

  • Install, configure, and update hardware and software for office or remote users.

  • Supporting IT hardware and software lifecycle management by monitoring and maintaining IT assetinventory which includes hardware, software licenses, and equipment.

  • Participate in IT onboarding activities for new employees.

  • Monitor and optimize network performance to ensure high availability and reliability.

  • Coordinate with vendors and service providers for IT-related services and support.

  • Provide training and support to users on IT systems and applications.

Qualifications

  • Diploma/bachelor's degree in Information Technology, Computer Science, or a related field.

  • Minimum 2-4 years of experience in IT support or a similar role.

  • Strong knowledge of IT infrastructure, including servers, networks, and security systems.
    • Experience with AV equipment and video conferencing systems.

  • Excellent problem-solving and troubleshooting skills.

  • Strong communication skills, both verbal and written, in Mandarin and English. Good customer service skills.

  • Ability to prioritize tasks, work independently and as part of a team.

  • Proven ability to manage multiple tasks and projects simultaneously.

  • Ability to work under pressure.

Preferred/Optional Skills

  • Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.

  • ITIL foundation certification.

Working Conditions

  • Onsite role requiring physical presence during business hours.

  • Occasional after-hours or weekend support may be required.

Job Types: Full-time, Contract

Contract length: 12 months

Pay: From $5,500.00 per month

Work Location: In person