Guest Service Agent

1 week ago

Central Region, Singapore Marina Bay Sands Pte Ltd Full time

Job Responsibilities

Operational Related

  • Warmly welcome and engage all guests visiting the Infinity Pool
  • Share a quick introduction of the offerings available while escorting guests to their dedicated sun beds
  • Provide exceptional service and create a memorable experience for all guests
  • Set up and maintain the available sun beds, ensuring that they are ready for the next guests
  • Take and process food and beverages orders
  • Interact with guests and answer their inquiries appropriately
  • Process guests' requests. Own and communicate requests that are not directly related to the Infinity Pool, to the respective department and ensure that the requests are fulfilled
  • Conduct tours at the Infinity Pool
  • Ensure the availability of fresh towels, and present them to the guests
  • Maintain and ensure that the towel distribution counter and return bins are neat and presentable
  • Ensure that the Infinity Pool deck area is clean and presentable
  • Ensure adherence to Company policy for access to the Infinity Pool
  • Bid all guests with a fond farewell upon their departure

Departmental Related
- Be familiar with the local community and major events in town, and make appropriate recommendations to guests to enhance their stay
- Maintains close liaison with all other Departments to have a good understanding of other Departments' operational flow, thus ensuring seamless guest experiences
- Monitor activities in the Infinity Pool and report any suspicious characters, items or/and activities to the Manager
- Perform administrative duties as requested such as filing of reports
- Contribute ideas to improving the operations of Pools & Recreation

Job Requirements

Education & Certification
- Primary education preferred

Experience
- Prior customer service experience in the same capacity is an advantage

Other Prerequisites
- Excellent guest relations and communication skills
- Possess a good command of spoken and written English
- Ability to speak additional languages is an advantage
- Pays attention to details
- Able to speak in front of groups
- Be willing to work shifts in an outdoor Pool environment
- Able to work with minimum supervision
- Team player who takes the initiative to assist other Team Members when required
- Have impeccable follow-through; and "Can Do" attitude and mindset
- Well-groomed with professional disposition

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

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