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IT Help Desk Engineer Japanese Speaking

2 weeks ago

Central Region, Singapore Good Job Creations (Singapore) Pte Ltd Full time

[Job ID: ]

Responsibilities:

RELATIONSHIPS & COMMUNICATION (40%)

  • With service mindset, respond and resolve user queries efficiently while ensuring excellent customer service.
  • Provide both technical and non-technical support for Singapore Branch users.
  • Ensure clear, concise, and professional communication with users, technical teams, and senior management.

CONTINUOUS IMPROVEMENT (30%)

  • Identify opportunities to enhance Help Desk processes and workflows.
  • Contribute to the development and implementation of Help Desk policies and procedures.
  • Maintain detailed user request logs and create comprehensive reports for stakeholders.
  • Efficiently maintain the knowledge base / FAQ to avoid dependency on L2 and L3 support teams.
  • Introduce processes to consolidate and manage all the service requests flowing to IT department.

PROJECT PLANNING & EXECUTION (10%)

  • Part of Command center team to support day1 post critical projects cutover.
  • Act as a liaison between users and technical teams to facilitate smooth communication and issue resolution during solution Go Live period.

TECHNOLOGY EXPOSURE (20%)

  • Maintaining IT Devices (iPads, Desktops, VDI's), and implement processes for comprehensive tracking and reporting.
  • Overall knowledge about IT Infrastructure within a financial institute and networking devices.

Any others ad-hoc duties

Requirements:

[Must]

  • 5-8 years of experience in a Help Desk or IT support role with at least 2 years in lead position, preferably Financial Institute.
  • Proficiency in Japanese to communicate with Japanese-speaking clients.
  • IT service management principles (ITIL preferred).
  • Proficiency in ITS tools (e.g., ServiceNow, Jira).
  • Strong customer service skills, problem-solving abilities, and ability to work under pressure.
  • Collaborate across organization and external providers to solve complex problems creatively.

[Advantage]

  • IT Certification (Optional): ITIL Foundation Certification, Microsoft Certified, CompTIA A+.
  • Provide user support, enhance Help Desk operations, and maintain IT systems and devices to ensure smooth branch operations
  • HR experience supporting Japanese-speaking users, Japan-based financial institute.
  • Exposure to MAS technology risk management framework, overall risk awareness, and IT Infrastructure within financial institute.

If you are interested in the role, please feel free to contact me at

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EA Personnel Name: Ochi Madoka

EA Personnel Registration Number: R

EA License No.: 07C5771

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