Head of Technical Solution

6 days ago

Singapore Vertiv Group Full time $120,000 - $180,000 per year
Description

Vertiv is looking for a Head of Technical Solutions.

This role leads the pre-sales technical team, shaping technical strategy to support sales and customer needs. It involves guiding solution design, overseeing PoCs and technical consultations, and working closely with Sales and Product teams. The manager also mentors the team and acts as the key technical contact for the Singapore market.

POSITION SUMMARY

The Head of Technical Solutions – Singapore is responsible for leading, developing, and managing the local pre-sales technical support team to deliver high-quality, solution-oriented support to customers and partners. This role plays a critical part in bridging technical expertise with commercial success by creating and executing technical strategies that align with regional business objectives.

The manager will drive the technical vision and ensure the team provides accurate, timely, and compelling support throughout the sales lifecycle, including product demonstrations, proof of concept (PoC) engagements, and technical consultations. Collaborating closely with Sales, Product, Engineering, Bid Management, Central Technical Solutions (CTS), Project Management and Service teams, the manager ensures customer needs are fully understood and addressed through tailored solutions that enhance customer satisfaction and accelerate growth.

In addition to operational leadership, the role includes mentoring and upskilling team members, maintaining a high standard of technical excellence, and acting as the key technical liaison for Singapore market. The successful candidate will have strong leadership abilities, a deep technical background, and a passion for customer success in a fast-paced, innovative environment.

RESPONSIBILITIES

Leadership & Strategy

Manages and develops pre-sales technical teamCreates technical support strategiesSets team KPIs and objectivesAligns technical support with business goalsDevelops department budget and resources

Technical Operations

Collaborate with regional team such Bid Management, CTS, Product team to work on complex or hyper scale project.Oversees all technical support activitiesEstablishes technical processes and methodologiesReviews and approves complex technical solutionsManages escalations and critical issues

Business Development

Works with sales leadership on strategic opportunitiesDevelops technical partnershipsRepresents company at high-level industry eventsInfluences product roadmap and strategyDrive Consultant and Customer Technical Engagement Activity with Consultants BDM

Team Development

Recruits and builds technical teamCreates training and development programsManages performance and career developmentPromotes knowledge sharing and best practices

QUALIFICATIONS

Bachelor's degree or higher in Engineering (Electrical, Mechanical, or a related field)8–12 years of relevant industry experience with a strong technical background in power and thermal solutionsProficient in MS Office (Excel, Word) and AutoCADDemonstrated skills in strategic planning and executionStrong business and financial acumenExcellent executive-level presentation and communication abilitiesProven leadership and team management experienceSolid knowledge of electrical/mechanical systems and data center infrastructure.Familiar with critical power systems and industry standards.

Key Competencies:

Highly disciplined, diligent, honest, and committed to service excellence.Self-driven, proactive, and able to work independently under pressure.Strong interpersonal, communication, and problem-solving skills.Detail-oriented with the ability to manage multiple tasks efficiently.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

Customer FocusOperational ExcellenceHigh-Performance CultureInnovationFinancial Strength

OUR BEHAVIORS

Own ItAct With UrgencyFoster a Customer-First MindsetThink Big and ExecuteLead by ExampleDrive Continuous ImprovementLearn and Seek Out Development

At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning over 130 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, gender, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to If you are interested in applying or learning more about this role, please visit the company's career page located on

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