Senior Retail Operations

Company Description

THE CONTEXT _________

Since 1947, the men and women of Parfums Christian Dior have embodied the founding "couturier-perfumer's" unique spirit of excellence, creativity and expertise, both in France and throughout the world. Our House is an open and highly-focused collective, a leader that thrives on the creativity of all its stakeholders. Our collective passion and our heritage, full of authenticity and dream, make us move forward and reinvent ourselves.

By revolutionizing the codes of French style and luxury through perfumes, and combining tradition with daring makeup and innovative skincare, we are reinventing every day the Dior style and its compelling, joyful and absolute beauty. Our stimulating missions give our employees the opportunity to develop new skills, overcome spectacular challenges and reveal their talent.

To go further, with Dior.

Job Description

YOUR MISSION _________

This position will be responsible for driving the retail excellence and delivery of key analytical tool projects for the SEA and Hong Kong Macau team. Reports to the Travel Retail Regional Director, SEA & Hong Kong Macau, this position will also be responsible in working closely with the Area Managers and their respective teams and in charge of coordination & arrangement related to retail operations, preparing sales reports and analysis and support in Beauty Consultant (BC) management & inventory management to support the development and growth in sales, market share & brand equity in Parfums Christian Dior (PCD) Travel Retail (TR) team.

Job Responsibilities

Sales Reporting & Budget Management

• To oversee the sales data consolidation for business reporting and analysis
• Oversee the cost management thru regular communication and coordination with SEA/HKMO team and Finance. Ensure that we instil a cost awareness culture through dynamic management amongst stakeholders.
• Involved in budgeting process, sales & cost targets planning with Area Manager & Sales Director
• Design and develop data visualization of dashboards and reports for management and various departments using key metrics to facilitate business decision making
• Maintain high level of data governance to the dashboard and reports for all end-user
• Maintain dashboards and reports to ensure accuracy, timeliness, and consistency in reporting (POWER BI, SALESFORCE, QLIK)
• Analyze data for Incentive & Sales target setting effectively for different markets by using Retail Performance KPIs, operational knowledge and statistical practices from data source

Data Analytics Management & Strategy Implementation

• Acts as project manager for key retail operation initiatives via digital tools and collaborates with the team in ensuring rollout effectiveness.
• Runs analysis to monitor the results from the implementation of new initiatives and provide recommendations to improve its effectiveness and efficiency
• Oversees the development and implementation of IPOS for boutiques in Macau & Salesforce for new doors. Ensure effective and clear communication and coordination between Office, Stores & PCIS team.
• Finetune and adapt our locally created digital operational tools (GWP / OOS Tracker / Training dashboard) to the changing business needs
• Prepare insights and analysis from data collection for Retail team to define action plans for the business
• Work hand in hand with retail team by using strong understanding and analysis of the reports and qualitative floor feedback to identify and define action plans for the business
• Compute & coordinate incentive payouts for specific SEA/HKMO markets. Measure ROI of incentive schemes to improve its effectiveness.
• Spearhead the success of executing IPOS/Salesforce across key SEA/HKMO markets – a retail analytic tool that deepens our understanding of our customers, enhance sales conversion and enables retail teams to deliver retail KPIs. Serve as a key conduit by effectively communicating and coordinating between Office, Stores and IT team to achieve our mission of elevating our retail team's capabilities thru retail data analytics.

Operation & Processes

• Seek improvement in data and business processes to improve efficiency and productivity within the team and the organization
• Daily cost tracking and coordination through regular communication within the team, ensuring cost-to-date is in line with Finance's data
• Create and maintain all project and processes documentation for referencing
• Active monitoring and management of SOH reports provided, identify key potential and anomalies to the team
• Management of GWP and trade tools for POS and events
• Executing and coordinating full order cycle of gift, testers & POSM through last mile delivery

Administrative & Operational Responsibilities

• Assist in managing the daily operational needs (such as saleables, GWPs, testers, POSM & trade tools orders) for all stores
• Provide administrative, logistics support to retail team and stores
• As well as any other administrative responsibilities for Director / Area Managers

Qualifications

WHO YOU ARE _________

• Experience in reporting, data analytics and coordination work across multiple stakeholders is a plus
• Good foundation in Microsoft Excel, PowerPoint, Power BI or any analytics software due to high frequency usage in the role
• Strong multi-tasking skill; Operational savvy, strong communication and project management skill
• Enjoys numbers, data analysis, report writing and improving workflow processes
• Independent, highly motivated fast learner with positive attitude and good communication skills
• Enjoy teamwork, maintain good relationship with office and field team members
• Work with a forward thinking and highly motivated team
• Ability to improve business intelligence capabilities and optimize operating effectiveness
• Comfortable with local field visit of Airport and Duty-Free Store for store setup
  Able to oversee office administrative matters and provide logistical support to the team

Job Requirements _________

• Degree in Data Science, Data Analytics, Business Analytics, or equivalent exposure to any Analytical experiences
• Min 3 years of experience in similar capacity
• Knowledge & familiarity in Luxury Beauty will be advantageous
• Independent, motivated individual with problem-solving attitude and team player
• Strong organizational skills and able to communicate effectively across all levels within the organization
• Able to multi-task and take on concurrent projects
• Enjoys numbers, data analysis, report writing and improving workflow processes
• Attention to detail as reporting figures must be precise
• Good with Microsoft Office Suites and proficiency in computing skills such as Excel (Formula, Pivot Table, Power Pivot, Power Query, Data Management), PowerPoint for presentation and Power BI for Data presentation
• Basic understanding of Python and R Script is a bonus

Additional Information

WHAT CAN WE OFFER? _________

• A challenging role in a fast moving, ambitious environment, with daily learning opportunities and passionate team members.
  Beyond this role, your development is a pillar of our ambition. Parfums Christian Dior, as part of LVMH, offers a Career perspective with a worldwide presence and continuous growth within 75 distinguished Houses.

So, How Far Will You Take Dior?

Christian Dior described himself as a fashion and perfume designer. The House of Dior, founded in 1946, changed the face of ladies' style forever when its New Look was unveiled in the halls of 30 Avenue Montaigne on February 12, 1947. The revolutionary look was accompanied by a fragrance, Miss Dior, the finishing touch designed to "leave a trail of desire in a woman's wake". This timeless perfume was the first fragrance created by a visionary brand which invented the concept of global beauty with its Rouge Dior and subsequent cosmetic lines.

The current-day trustees of this legendary expertise – Francis Kurkdjian, Perfume Creation Director, and Peter Philips, Creative and Image Director for Dior Makeup – are the heirs to Christian Dior's perfectionism. The worldwide renown of the House's creations is partly down to its seductive muses, including Charlize Theron, Natalie Portman and Robert Pattinson.